Every business owner wants to keep their customers happy and loyal. But in today’s digitally connected world, word spreads faster than ever before, so if a customer isn’t pleased, they might let their entire social network know about it. Your customers want to get in touch with your business the same way they would with friends and family—so you need to be present on the channels they prefer.
What is data visualization? Well, it’s exactly what it sounds like — using charts, maps, infographics, and other images to visually convey the meaning of data. There’s nothing particularly new about data visualization. One could argue that ancient cave drawings constitute an early example — even the pie chart, dates back to 1801 when it was used to illustrate the Turkish Empire’s landholdings.
Join us in testing an experimental feature set offering additional functionality for managing channels in your sidebar. The features will roll out in stages beginning in v5.22 (April 16, 2020) under an opt-in config setting that can be enabled by System Admins: Experimental Sidebar Features. We are excited to share these powerful features with you and look forward to your feedback. As we iterate on the user experience, we plan to release the features for general availability later this year.
Zoom is currently undergoing a lawsuit regarding illegally disclosing user data to third parties, including Facebook. “According to the suit, Zoom’s privacy policy doesn’t explain to users that its app contains code that discloses information to Facebook and potentially other third parties.” What lessons should companies take away when investing in tools like zoom?
As remote work becomes the 'new normal' for many around the world, the security threats resulting from the rapidly changing work conditions are posing an unprecedented challenge for businesses. The immediate need to shift work conditions left organizations scrambling to institute remote working policies with many executives unprepared to roll out the right tools and procedures securely and at scale. However, for companies it's not just about being prepared for a global pandemic.
At Freshworks, our mission has been to help customer support teams deliver “moments of wow”, thereby enabling every business to create customers-for-life. It is the foundation for everything we do here at Freshworks. And we strive every day to deliver on that promise by continually improving our product and the customer experience.
Many of us are now working from home for the first time. In light of the global pandemic, companies have handed out laptops, closed down their offices and transitioned to being fully remote. It’s certainly not the ideal way to dip a toe into the remote workforce. However, for those of us that are lucky enough to have the opportunity, working from home means we can continue to support our customers and earn a living.
Gone are the days when manufacturing industries, construction and software companies were the only major consumers of project management tools. Every industry has slowly evolved to understand the importance of using a project management methodology to handle all their tasks systemically. ITS, a dental college in Northern India has started managing all their academic activities using Zoho Projects, our project management tool.
More than 2,000 developers from around the world participated in our open source bot hackfest, which we hosted on HackerEarth from January 10 through March 2. The goal of the event was to work with our community to create open source chatbots that integrate with Mattermost to accelerate DevOps and DevSecOps workflows, and we received many amazing submissions! We gave away $10,000 in prizes, including $6,000 cash to our top contributors.
Tons of companies have now been forced to start working remotely because of COVID-19. And for good reason, right? It allows employees to practice social isolation to keep themselves safe and avoid passing on the virus to anyone else. But increased personal safety is not the only benefit of having a virtual team. Virtual teams can help your company in tons of different ways!
