In the wake of remote work becoming the new normal, businesses today have newfound gratitude for their IT teams. IT admins have been working tirelessly to make sure you have a seamless work-from-home experience by giving you the best technology, warding off bad actors from getting their hands on your company’s data, and onboarding or offboarding employees. In this interview, Prasad, the Chief Information Officer at Freshworks shares what goes on behind the scenes of our IT team.

With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and remote work is the new normal. For startups and small enterprises, there are some important decisions to be made to ensure business survival in the short term. To aid that decision, here are a few tips that could prove useful.

I don’t think any of us could have confidently predicted back in February that we would be working from home for several months. But here we are, continuously trying to find our footing and hoping we will get things under control soon. More than that, growing impatient to get back to our normal lives. However, I have caught myself thinking about whether we will ever go back to the way things were before.

It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to get a response from a business without having to call (and often face hold times) or email, chat is a real-time form of communication many businesses leverage daily. But what happens when most, if not all, of your conversations with a customer happen over chat?

Customer service is arguably more important than ever before. Support has emerged as a critical differentiator that now directly impacts loyalty, spending, and growing your business.

First thing’s first: Why are you comparing Google Drive with OneDrive or Dropbox? If you’re reading this dropbox vs google drive review, it’s safe to assume you want to make a more informed choice about choosing your cloud storage solutions. Given how all these three giants are rolling one feature after another, the choice can be tough. And that’s what we are here for - to take the pain out of the dropbox vs onedrive comparison trap and simplify it for you.

Managing remote employees can be a challenge for many team managers — especially if you recently switched to remote work due to the Coronavirus pandemic! But don’t worry, managing remote teams isn’t difficult! To help you out, we’ll cover a few essential tips on managing remote employees in this article. We’ll talk about the challenges of managing remote employees, the best solutions to them and highlight a few essential tools for every remote team.

Basecamp’s newest product HEY has lived on Kubernetes since development first began. While our applications are majestic monoliths, a product like HEY has numerous supporting services that run along-side the main app like our mail pipeline (Postfix and friends), Resque (and Resque Scheduler), and nginx, making Kubernetes a great orchestration option for us.

Say something meaningful about why you hired them and how they can succeed – no matter where their desk is.

The transition to remote work has all the feels. Like many teams, we’re navigating the transition to entirely remote work. Rather than reinventing the wheel, we’ve turned to our customers and community members for tips. Several of our customers have been operating remotely for years, and have developed effective strategies to empower their workers for success. Here are a few of our favorite tips.