Teams | Collaboration | Customer Service | Project Management

Latest Blogs

Be the Leader You are Meant to Be-Even from Your Living Room, Part 1

“Right now, you as leaders have only one option: Lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advises. He’s right. But leading in the best of times is difficult, and while many of the best leadership qualities and practices must apply these days more than ever, leaders must quickly adapt to an ongoing, very complex way of getting work done.

The Complete Guide to Customer Service Training (incl. Ideas, Games, Videos and Programs)

It’s impossible for a business to place too much of an emphasis on its customers. If your customers are happy, your business will have a better chance of succeeding. To make sure your business thrives, it’s critical for you to guide your valuable customers through each stage of their journey with your company and help them get amazing results along the way. However, keeping your customers happy isn’t easy.

Manage your workflow with Lists, Boards, Calendar, and Timeline View

Read this article in French, German, Portuguese, Spanish, or Japanese. While there are great ways to use Asana, there isn’t necessarily one “right” way. That’s because every team’s workflow is a little different. From teams that are saving the world’s whales and dolphins to organizations that are promoting health, wellness, and AIDS advocacy in the community, Asana is built to be flexible enough to work for your needs.

Customer retention: How to keep customers happy and reduce churn

Every business has a customer base that they’ve worked hard to attract and retain through a combination of marketing, social media and brand strategies. You invested a lot of time and effort (and probably money) to gain those customers’ trust, so it makes sense that you want to keep them. That’s where a strong focus on customer retention comes in handy.

10 Free & Paid discord Alternatives to watch in 2020

First things first, why are people searching for Discord alternatives? Well, Discord has surrounded itself with quite a few controversies. In 2017, Discord became a target tool for alt-right groups, and the app, due to lack of security, was used to rally up supporters. Discord is vulnerable to hacking attempts,and that’s one of the reasons why security-conscious organizations are looking for better and more secure alternatives to discord.

Wire named High Performer in G2 Crowd

First - a big thank you to all of our customers and partners who continuously show support and share their experience using Wire. When we launched Wire as the most secure collaboration platform, we were hoping the reception of the platform would be positive. We were not expecting to move from "Niche Vendor" to High Performer in such a short time.

Alternatives to Zoom: Top Reasons to Use Rocket.Chat For Secure Video Calls

As companies experience the outbreak of COVID-19, you’re likely holding team meetings with Zoom, Skype or similar applications. While Coronavirus made these applications popular, it also exposed serious privacy issues and security problems. Many remote companies trust proprietary-code platforms, such as Skype or Zoom, to communicate online. Although easily accessible, they do not disclose how they actually function.

The change management process: 7 tips for success

With evolving technology and rising customer expectations as the byproduct, businesses need to be agile and accept change. Change is difficult, but as we’re experiencing in a world gone digital, imperative. At its core, change management is about helping people through change, whether you’re restructuring leadership, rolling out new software, or adjusting strategies that are no longer profitable.