We know many customers find us through recommendations from friends and colleagues. As our way of thanking you, we’re launching our referral program so you can start earning monetary rewards for referring others to Scoro! This month’s updates don’t stop there—we’re also launching our AI-powered chat assistant ELI and a selection of usability improvements to make your daily work run more smoothly.

Concept maps are visual representations of information that help keep ideas organized and easy to understand. The different types of concept maps can help you visualize concepts and processes or illustrate systems. Depending on the complexity of what you're mapping, you can either use concept map templates, draw your maps by hand, or use mapping software for more advanced projects.

Meetings provide a platform for organizations to discuss everything that needs to be addressed, reviewed, and decided, from daily operations to long-term strategies. They help boards and teams stay updated on where everyone is with their current projects and ensure that each member stays aligned with the organizational goals. Needless to say, regular huddles are a way to keep the team engaged and involved. But what happens after the meeting?

Bridge the generational divide in your workplace with Insightful. Discover strategies to align Gen Z's high expectations with management goals, raise productivity, and foster a purpose-driven environment.

In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include the introduction of the Agent Co-Pilot for real-time support, enhanced reporting access controls for sensitive data, and optimised licensing management.

Time tracking software can be invaluable for increasing the efficiency of your business. Tracking employee hours, activity, and productivity can help you fine-tune performance and improve profitability. But, the high-stakes environment of a large enterprise requires superior flexibility, scalability, and efficiency. This means you need time tracking software with an advanced feature set. In this article, we’ll explore seven such robust enterprise time tracking software.

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. An omnichannel contact center can integrate multiple communication channels into a single platform for efficient customer service. With features like quality management and omnichannel routing, you can streamline the customer experience with ease.

Much like website wireframes, app wireframes visually represent a mobile app’s interface, so you can see what the app is going to look like and how users will interact with it. An app wireframe enables you to quickly design, develop, and iterate on your mobile applications — without unnecessary steps or guesswork. While building an app wireframe might seem intimidating, it’s an easy and useful way to kickstart your app development.

If you are a UX designer or aspiring to be one, you probably know all about website wireframing. When designing digital experiences, wireframing will be an essential part of your work. Think of all the great digital products we love and can’t live without: they first gained life through wireframing. How?