Teams | Collaboration | Customer Service | Project Management

Nobody likes feeling micromanaged: it's stifling, and frankly, it rarely inspires anyone to do their best work. But there's no doubt that employees work more efficiently when there's some structure and accountability, and remote work still needs to change that. But without in-person oversight, how can you foster productivity without falling into micromanagement? With time-tracking tools, of course.

Workforce analytics, also referred to as people analytics, has risen to the occasion to curb the challenges faced by various businesses hoping to make sound strategic human capital decisions in the current world. People analytics is the analysis of the data in relation to workforce behavior with the aim of improving workforce planning and performance, as well as redesigning the performance management systems to retain the best performers in an organization.

The shift to remote and hybrid work has brought new challenges to the modern workplace. Companies often have to use multiple collaboration software tools and complex systems daily. To put this into perspective, research by Asana's Anatomy of Work Index in 2022 found that employees can spend up to 58% of their time on “work about work,” which includes switching between apps. It’s no wonder that 89% of IT professionals say "bloated technology" wastes significant time.

Flex schedule allows workers to set hours that suit them, improving health, productivity, and work-life balance. Today, it’s changing the way we work. For employees, they can help them balance work and personal life better. For employers, they can be a great way to increase productivity and attract the best workers. With 81% of workers preferring flexible hours, it's a win-win solution. So, for that reason, I’ll discuss — Let's make your day better. Ready to start?

You may express thanks at a daily standup or tag a thank you at the end of a work-related message, but sending an appreciation email to an individual employee to personally thank them can bring a smile to their face, and also benefit the business. A simple way or gesture of saying ‘we appreciate you’ can significantly boost employee morale, foster a positive workplace culture, and encourage greater productivity.

Effective communication for any team is crucial, but especially in software engineering, where collaboration across multiple stakeholders is essential to progress in any project. As part of the How I Do It In Miro series, Anubha, software engineer at Miro, shows us how she overcomes this challenge with Miro.

Are you looking to create a knowledge base? You don’t know where to start? Well, let me tell you that you’re in the right place. A knowledge base (KB) is a central tool within the scope of Knowledge Management. It can be a game-changer if you’re looking to improve self-service support, reduce repetitive support tickets and questions, and improve overall information sharing among employees.

Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an unlimited number of customers or external users at no additional cost. Below are some useful features available with our MFA.

‍ Did you know the ITRC reported 2,365 cyberattacks in 2023? Therefore, senior leaders must build strong cyber resilience to fortify data security. That’ll be your ability to swiftly recover, respond, and identify security incidents. PwC notes that only 2% of organizations implement firm-wide cyber resilience. This can be attributed to challenges like lack of awareness, complex IT environments, and resource constraints.

Did you know that nearly 55% of IT leaders say they waste resources because of bad capacity management? Every tech dollar matters in today’s business climate so improving IT capacity management is key. It helps you use your digital assets to their best. This way, you can meet your business needs today and plan for tomorrow’s, keeping your operations efficient and sustainable. In this article, you’ll learn about the important parts of IT capacity management.