Knowing how to train help desk staff effectively can make all the difference in delivering exceptional IT services. In the ever-evolving landscape, where technologies, methodologies, and customer expectations constantly change, proficiently trained help desk teams emerge as the central pillar supporting an organization's IT Service Management (ITSM) strategy.

It’s hard to believe that we’re already almost halfway through the decade, but as we approach 2023, it’s important to take a look at the trends that will shape the workplace. As well, as how better you can adapt your work practices to the future! Experts agree that five key trends will have a big impact on how we work over the next few years. From advances in technology to changes in how we value work-life balance, these trends will affect every aspect of our professional lives.

Today, the subject of productivity is quite popular. Hands down, productivity is the main goal we all work toward or strive toward, working without productivity is like walking on a never-ending road. But it has to change, right? The point is, how? As a business leader or team leader, you must be wondering the same “How, just how, can I improve the productivity in my company and in my team?”. Well, try employee productivity tracking software.

In today's business world, more and more companies are having their employees work remotely. This means people can be flexible with their work, which is good, but it also brings some problems. One big challenge is ensuring that teams of workers far away from each other can still work well together and get along. In this article, we will look at ways to help teams bond and work together nicely, even when working from different places.

Flowchart software makes things easier for everyone on the team. With it, you can: The catch? There are diverse types of flowchart software available today. Selecting the right one can make all the difference to your success. In this article, we will look at the 10 best free flowchart software you can try in 2023 (and beyond).

Explore the transformative journey of digital collaboration tools from the early days of MIRC to modern best remote communication tools like Slack and Microsoft Teams. Witness the revolution of communication, collaboration, and workplace dynamics over the decades.

Facing accelerating changes and future disruptions? Dive into strategies to fortify your remote work culture through upskilling, embracing automation, and adopting agile practices. Equip your team for success with the tools needed for remote work. Prepare for what lies ahead and act now to future-proof your workforce!

Yes, you know all about live chat and its advantages. But what makes open source live chat so different and how can it help you serve your customers better? Today, live chat has become a staple in customer service. Customers can send their inquiries via a simple chat widget on a website and can get a swift response from the team. However, as every business is unique, it may require a custom live chat for their needs.

Carolyn Clark of Simpplr explains how AI-driven personas can revolutionize HR strategies, enabling better communication, engagement, and retention for an improved employee experience.

Every year in the U.S., $36.4 billion is lost from the inadequate management of employee absences, which damages the companies’ bottom line. Whether unexpected sick days, chronic tardiness, or unexplained absences, addressing employee attendance issues is essential for any organization striving to thrive. In this blog post, we will explore seven actionable steps to help you tackle attendance challenges head-on & foster a more productive and engaged workforce. Let’s get started.