Teams | Collaboration | Customer Service | Project Management

The best social media project management software tools for agencies

Social media projects require more than creating a social media calendar and calling it a day. Your team needs structure and organization to build effective social media strategies and campaigns. Clients need to know what’s happening. Followers wanted their messages responded to yesterday. Thankfully, there are solutions that address these challenges (and more).

7 Key Ways to Manage Ticket Escalation - Beginner's Guide

According to Gartner, when customers are able to find resolutions at the end of high-effort experiences, 96% are more likely to be disloyal to brands, and 81% are likely to share negative word-of-mouth. This is why it’s crucial for you to have a ticket escalation process. Read this guide to understand.

Internal communications: A view from the trenches

The idea of having a team dedicated to communicating with a company’s workforce isn’t new. Still, the last three years have intensified the need for an internal comms team as the workplace morphed from a single location to distributed locations, with employees spanning different cities, workplaces, and time zones.

Payroll Time Clock Systems (5 Options)

Are you looking for the best employee time tracking solutions? When it comes to tracking employee hours, there is no shortage of solutions available for you to choose from. Whether you are looking for biometric time clocks or employee time clock software that comes with facial recognition, you can find a platform on the market that confidently meets your needs.

9 best ways to increase user engagement on your app in 2023

User engagement is the process through which users can interact with your app for its intended purpose. It is the fundamental pillar of effective app strategies. As per research, app engagement increased by 30% between 2019 and 2020 and 7% between 2020 and 2021. Even though acquiring new customers is challenging in its own right, it becomes even more complicated when the space is highly contested among different brands competing for users' attention.

OKR Tracking & Goals Alignment - A Guide For Beginner Level Project Managers

If you’re a beginner-level project manager, OKR tracking and goal alignment can feel like a daunting task. With all the moving parts of any successful project, it’s easy to get overwhelmed and lose track of your goals. That’s where OKRs come in—a powerful tool that helps keep your focus on the right objectives while simultaneously aligning projects with broader organizational goals.

How To Measure Productivity Of Employees On PIP (Performance Improvement Plan)?

A Performance Improvement Plan addresses an employee’s shortcomings and outlines strategies to strive for higher results. A Performance Improvement Plan (PIP) aims to help employees improve their productivity and meet the standards of their organization. For example- A PIP could outline the specific skills or training the employee must obtain or explain how their behavior needs to be modified.