Remote work offers numerous benefits to both employers and employees. Increased productivity, improved work-life, and enhanced inclusivity are just a few of the many advantages remote work brings to the table. But, on the flip side, there are many challenges of working remotely. According to the data from Statista, 47% of remote workers found collaborating with clients or colleagues, the biggest challenge. And 29% of remote employees rated motivation as the biggest roadblock.

From project planning and development to reporting and testing, task management involves a lot of work. And that’s why you should track time for each of these processes. Task management time tracking not only helps monitor various workflows but allows you to identify bottlenecks and opportunities. In this article, we’ll cover why task management time tracking is important and highlight the six best time tracking tools for your task management activities.

If you’re looking for an efficient way to record employee work hours or track billable hours, a timesheet manager may be the answer. Unfortunately, traditional timesheet methods like spreadsheets are outdated and often inaccurate. Fortunately, there’s a better alternative to manual timesheets — timesheet management software. In this article, we’ll explain what a timesheet manager tool is and explore its seven must-have features.

It’s a common misconception that most companies operate on a 9-5 schedule or employ a three-shift schedule (morning, afternoon, and night/graveyard). In fact, many companies and industries benefit from shift work where employees rotate on a 12-hour shift schedule. This offers 24/7 coverage of all business operations. In this article, we’ll discuss one of these employee scheduling plans, the Panama Schedule, and explore how it works.

When it comes to Agile Product Management, navigating all the terms and ideas can feel like a minefield. Underneath all the keywords and buzzwords are powerful tools that can shape the form that your product ends up taking. These tools can also help determine the speed and quality of your product development flow by giving your teams clarity and understanding.

Considering the benefits of time tracking software, it is surprising that companies still opt for paper timesheets or Excel spreadsheets. Managing a growing amount of data would be a hassle if done manually and put all tasks all over the place. If your company is sticking to this traditional method, it is understandable because, on an individual level, people also neglect time tracking.

The new decade has taught people how to cope up with change. Several crises have occurred that forced everyone to adopt new systems, workflows, and processes. The COVID-19 pandemic pushed operations to go remote or hybrid. Additionally, the introduction of advanced tools left entities to adopt technology, even if most users are still in culture shock and are hesitant to use these platforms.

Tickets can be auto-forwarded from your support email to a OneDesk ticket creation email. When this happens, a ticket is captured in OneDesk containing the subject of the email, the email’s body, and any attachments in the email. Additionally, if the requester’s email address being captured does not yet exist as a customer record in OneDesk, they will be automatically added into the database.

One of the biggest reasons why most organizations embrace document management in the first place is because they're attempting to solve a number of crucial challenges, essentially all at the exact same time. If your organization is still living in a world of paper-based or even spreadsheet-based processes, simply finding the document you need when you need it can become an uphill battle.

Whether it’s managing workgroups in an efficient way or spotting and solving issues that might arise when dealing with large groups of team members and customers; Help Desk Managers are, above all, problem-solvers, motivators, and all-around natural leaders.