Teams | Collaboration | Customer Service | Project Management

Latest Blogs

5 Time Tracking Integrations to Automate Your Workflow (JIRA, Asana, Salesforce and More)

Today, Time Doctor is a go-to application for time tracking for over 10,000 customers worldwide. Using Time Doctor in conjunction with all of the technology stack, saves time, improves productivity, and reduces the need to juggle between multiple applications. Time Doctor is regularly adding new integrations and today integrates with more than 60 third-party apps including the top CRM, Helpdesk, Project Management and Payroll tools.

Modify & Create Email Templates in OneDesk

OneDesk includes automated email templates to assist you in communicating with your users and customers. These email templates are completely customizable – you can edit the existing templates as you see fit, or create entirely new templates to suit your needs. Automations can then be applied to utilize your templates, allowing for a streamlined communication process for your organization.

Automate Your Services With Information Technology IT Help Desk Software

Your team needs IT in Help Desk Software in handling tickets, resolving issues, and managing assets. The software plays a significant role in satisfying customers and ensuring efficiency in service delivery. It applies automation and customized workflow. It does all you need on its own, and you do not require to sort tickets or search for different assets manually. You’ve got the confidence to attend to other issues as the help desk is running itself.

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6 Reasons You Need a Digital Experience Monitoring Strategy

A Digital Experience Monitoring (DEM) strategy unlocks the key to understanding how end-users interact with web and desktop applications. If you have landed at this post, perhaps you are looking for a Digital Experience Monitoring solution. Correct? But before that, let's take a step back in understanding why it's critical to invest in a DEM tool. To provide a better technology experience, operation teams need modern tools to monitor and collect remote worker application insights. And because of that, businesses are adapting their digital transformation strategy to grow, survive, and respond to disruptions caused by the pandemic.

Customer success vs. customer experience: What's the difference?

How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly not alone. The two concepts are often confused because there are some similarities and overlaps. Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions.

Announcing the Bitbucket Cloud Migration Assistant

We are excited to announce the launch of the Bitbucket Cloud Migration Assistant, an Atlassian-supported app built to help Bitbucket Server customers automate the migration process from Bitbucket Server to Bitbucket Cloud. If you are considering a move to Bitbucket Cloud, this is the easiest way to get started. Download the app from the Atlassian marketplace.

Remote and Hybrid Team Productivity Hacks to Keep Your Projects On Track

Many businesses have discovered the benefits of remote and hybrid teams over the last year. With the potential to boost productivity, motivation, and collaboration, it is clear that they are both here to stay. Even after a return to normalcy. For example, Microsoft announced its plans for the future of its hybrid work model last year. And enabled all staff to work up to 50% of their time from home without needing approval.

Remote and Hybrid Team Productivity Hacks to Keep Your Projects On Track

Many businesses have discovered the benefits of remote and hybrid teams over the last year. With the potential to boost productivity, motivation, and collaboration, it is clear that they are both here to stay. Even after a return to normalcy. For example, Microsoft announced its plans for the future of its hybrid work model last year. And enabled all staff to work up to 50% of their time from home without needing approval.