The second October 2021 release of OneDesk went live on October 30th 2021 and included the following new features and enhancements.

Only three out of ten enterprises successfully achieve all of their digital transformation objectives. Learn about the six key principles that inform successful digital initiatives at the enterprise level.

Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to "Where is my order?".

Working together can mean a lot when it comes to reaching the goals of a company. Teamwork has always been a crucial and inseparable part of a business that can lead it to success. While some companies just want to get things done, others really care about doing them perfectly or differently. And that is the difference between successful companies and struggling companies.

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

Here at Time Doctor, we know that third-party integration capabilities have become an important factor when selecting the best software for your teams. The more integrations we can offer, the more insightful we can make your time tracking capabilities and the bigger impact that can make on your organization’s overall productivity.

The art of conversation evolved early in human evolution. As a species, we’ve been perfecting our verbal and nonverbal communication skills over hundreds of thousands of years, and it still is something that takes us years to learn. We’re at one of the most pivotal periods since the beginning of human dialogue. With artificial intelligence (AI) powering chatbots and voice assistants, we’re now teaching human brains how to communicate with artificial brains.

In this post, we’ll start by sharing: Then, we’ll list four other time tracking and payroll software options, so you can make a better-informed decision.

One of the biggest problems that most organizations deal with these days has less to do with the sheer volume of data they're working with on a daily basis and is more about just how much of it is unstructured. Unstructured data, as the term suggests, is that information that either doesn't have some type of pre-defined model, or that isn't organized in any pre-determined way.

Workpuls’ new feature provides you with the option to log into your Workpuls account via Google or Slack account.