When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. In recent Zendesk research, 73 percent of customers say their number one priority is a fast resolution, while 59 percent say it’s a fast response that matters most. Either way, it’s reason enough for companies to pay attention.
Notifications are good for user experience. There, I said it. The word “notification” might conjure images of annoying interruptions for your users, but it should also remind them of moments where they were quietly guided to a more desirable experience. Notifications can guide users through key setup steps in onboarding, reward a positive interaction, and encourage exploration.
You’re at a party nibbling on cheese when someone who looks vaguely familiar strikes up a conversation. You’re doing a good enough job faking your way through it, until your partner joins and asks for an introduction ... and you don’t know the person’s name. Sales and support conversations aren’t so different from chats at parties.
Cross functional collaboration is an important aspect of creating company culture and a sense of unity beyond the office building. As the all star Quarterback Tom Brady once said if you want to go fast, go alone. If you want to go far, go together. This quote can have a different meaning for everyone but in the workplace, it’s pretty clear. Getting work done on your own can produce some results more quickly.
You can establish task dependencies with successor and predecessor links. Dependencies define relationships among tasks that determine their order. Predecessors identify tasks that must be completed before their successor task can be started. Using predecessor and successor relationships can help you improve project scheduling and allows you to determine how to shorten the critical path of the projects you are working on.
AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. The use cases for automated customer service seem endless, so we’ve pulled together the best opportunities for leveraging the power of artificial intelligence in customer service that we see today. How are our customers using automated support to rethink retail customer service?
Secure messaging apps have always been highly valued among their consumers – but the security ladder keeps going higher and higher. The technology is advancing at a high speed, and organizations are trying to ensure the strictest security standards for messaging apps their employees use. Namely, ever since the abrupt switch to a remote work environment in 2020, companies are seeing a rise in cybersecurity breaches.
At a time when many businesses have moved online, building strong and trusting relationships has never been more important. Customers don’t just want to be sold to; they want to be valued. This is where the power of relationship marketing comes in.
If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very likely that you’ve interacted with an online community forum. Community forums allow people to connect and discuss shared interests. Especially now, where many people’s days are spent online, community forums represent a space of connection for many.
In fact, according to Gartner, by 2022 70% of all customer interactions will involve emerging tools like chatbots, machine learning, and mobile messaging, up from 15% from 2018. Customer service automation has proven to reduce agent frustration and turnover, increase customer satisfaction and improve customer loyalty. Automation does not come without any challenges, however.
