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If you use project management tools for running your projects and managing your team, you probably have heard about the Writeboard. Here in this post, we will take a look at Writeboard and see how the workflow landscape has evolved in its best alternative.

As the world navigates towards the new normal, most companies are rolling out a hybrid working policy. This comes as a report by the UK’s Chartered Institute of Professional Development (CIPD) reveals that two-fifths (40%) of employers expect more than half of their workers to work regularly from home post-pandemic. Hybrid working can improve work-life balance so that staff remain motivated and work better.

The widget provides a simple, one-off integration with your website. Once integrated, you can configure the widget from your OneDesk without any additional updates to your website. The widget gives customers access to several customer applications, displayed as tabs within the widget.

Discover how workload management experts translate company-wide initiatives into concrete, achievable projects.

There are many ways to measure customer satisfaction but the most effective way of doing so is by measuring your Net Promoter Score (NPS). You may already be using a few simple metrics such as Customer Satisfaction (CSAT) to monitor how happy your customers are. These metrics can play an integral role in ensuring that your brand consistently provides a great customer experience.

The still-ongoing COVID-19 pandemic has been a challenge for us all, to be sure — but it's also brought with it its fair share of lessons that will continue to be relevant and valuable long after everything has calmed down again. This is particularly true in terms of what it has taught us about data — something that has been an essential part of the response for communities, governments and businesses everywhere.

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.

While hybrid and remote work have opened up some exciting opportunities for teams, these models also may introduce the potential for silos, security challenges, and communication issues. Optimizing your hybrid tech stack is a huge piece of the puzzle. We all remember the early stages of the remote working era when companies were layering on tool after tool, struggling to find something that worked for our teams.

Product manager vs project manager has been a highly debated topic over past one decade. The IT sector has undergone such a sea change that even veterans are awestruck at its current form. Information Technology, as we know it, has become more sophisticated, with several fragments with intricate functions within them, each one specializing on a specific objective, expertise, and outcome that no other function can interfere with.