Teams | Collaboration | Customer Service | Project Management

The Sub-prime Crisis of Notifications

Or, how we’re destroying users’ trust, and how to get it back. Check out the first post in this series as well: Building a Great UX Outside of Your App. There is a direct connection between all the unnecessary notifications you get on your phone and the sub-prime financial crisis of 2008. The connection is human behavior in a large and anonymous marketplace where bad behavior is rarely punished.

Your Complete Guide to Employee Data Management

There is a lot of employee data to keep track of in a company, from medical records to working hours and bank details. The data stretches all through an employee’s life cycle in a company. This data benefits any company looking for better project management and employee performance management. However, managing the data is not easy unless you adopt good employee data management practices. Employee data management is the process of collecting, storing, and safeguarding employee data.

Why better resource management is the key to profitability

Some days you might think you need a crystal ball to forecast your agency’s future. What lies ahead? How many people will I need on new accounts? How much money will we need to make in order to meet our bottom line? We’re here to tell you what you actually need is better resource management.

Effective Communication Strategy For A Small Business: A Step-By-Step Guide

To be successful in business, it's important to have a great communication strategy. But what does that give small business projects? This blog post will discuss the best ways to communicate with your customers in 2022. We'll also present practical tips on creating a communication strategy that works for your business. Use these tips to build better relationships with your customers and increase profits!

Difference Between Risk and Issue in Project Management

Project management encompasses a wide range of activities, in which everyone involved in the task strives to achieve a common goal. Risk management is one of those activities, and it refers to the identification, assessment, and response to any events that could adversely affect the project. On the other side, there are issues – problems that have already arisen and are inhibiting successful project completion.

How to Increase Business Productivity with Partner Onboarding Software

Getting businesses to sign up for your partner program is a major achievement. But that won’t have a positive impact on your own business until they become productive partners. Learn how to achieve this using the simplest method possible – partner onboarding software.

How to enable secure collaboration and 9 tools to help you do it

Secure collaboration isn't just limited to board meetings at the workplace. Given the increase in remote work, there's been a boost in the number of tools that make online collaboration possible and productive - and effective collaboration sets successful teams apart from those that are not.

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

When it comes to problem management, many businesses focus on automating repetitive tasks like password resets. But while this can help reduce the overall number of problems, it doesn't address the root cause of the issue. That's where trend analysis comes in. By looking for patterns and trends, businesses can identify potential problem areas and take steps to improve them. This not only helps to reduce the number of customer service issues but also improves customer satisfaction.

Importance of strong organizational culture: the critical "immune system" of a vital company

Did you know we drink 517 million cups of coffee every day in the U.S.? Those 3.1 cups per person add up to one whopper of an industry. And it’s no surprise who’s at the top of the coffee game: Starbucks. But there’s an alternate timeline out there with no pumpkin spice lattes. One where CEO Howard Schultz didn’t return to the helm in 2008 to turn the company around in the wake of store closings, widespread layoffs, and a significant drop in share price. How did he do it?