OneDesk has built a sophisticated messaging system that ensures you never have to worry about where the recipient of your message is. Thanks to this powerful messaging system, you don’t need to be concerned if your recipient is using live chat, email, or the customer portal to message you. OneDesk funnels the messages to the appropriate channel and will ensure your recipient gets the messages intended for them in whatever channel they are using.

If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.

Our connoisseur of quotes gives you his best collection about motivation, strategy, and leadership.

We’re in the midst of a collaboration renaissance. The global shift to remote work has forced many companies to rethink how teams collaborate. In the absence of habits and best practices that we used to take for granted, everyone is looking for new ways to connect, innovate, and get work done. For product development teams, that has been a huge challenge — and a huge opportunity.

Data from a global survey of 1,200 IT decision makers and 3,000 users shows the effect and importance of collaboration platforms in the new workplace

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of back to back meetings. On hearing these stories, I often wondered how they ever got any work done. Over the last year, with people working remotely, this situation seems to have become exacerbated. I now hear tales of many people working longer and longer hours filled with back to back meetings using videoconferencing software like Zoom, Google Hangouts, Microsoft Teams…you name it.

Want to know how to build a successful hybrid workforce? Hybrid work has become a buzzword ever since the COVID-19 pandemic. Many large organizations like Google and Twitter have recognized its benefits and adopted these flexible work models. But what is a hybrid workforce, and how can you make it work for you? In this article, we’ll explain what a hybrid workforce is, along with its benefits and challenges. We’ll also share a few strategies for a successful hybrid workforce.

Want to hire a virtual receptionist for your business? Most business owners find it difficult to juggle the demands of running a company while interacting with clients and responding to inquiries. So if you’re one of these individuals who don’t seem to have enough hours in the day, a virtual receptionist can help you out. In this article, we’ll explain what a virtual receptionist is and how to manage them.

Gone are the days of siloed customer support, successful organizations can and must collaborate to truly enhance the customer experience.

As digital security and data privacy become increasingly caustic issues, regulatory compliance is exceedingly challenging. Not only are various regions implementing unique standards, but industries, municipalities, and platforms are issuing new guidelines as well. While CTOs have many solutions for ensuring system compliance, the human element remains more difficult to oversee, mandate, and manage.