In Part 1 of this series, we introduced ways that customer support can identify sales opportunities using ticket automation triggers in your TeamSupport B2B customer support solution. Ticket automation triggers allow you to set up multiple search parameters, identify certain keywords, and automatically take action, or multiple actions on a ticket, including sending alerts to specific team members when appropriate.

Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult trying to hire for so many other key roles as well as build out their own IT department. This is where turning to a managed service provider can be a game-changer. By offloading infrastructure and IT strategies to another company, this frees a company up to focus on driving forward in their business goals.

Even in the age of selfies, your team’s brand can make a bigger difference in your career than your personal brand.

This year, due to remote work and COVID-19, work holiday celebrations might look a little different than usual. Most companies can’t plan their traditional holiday party or organize holiday-themed in-person events. But just because you can’t connect in person doesn’t mean you can’t close the year with some team connection. For tips, we turned to our Professional Services and Customer Success teams.

Optimizing SQL queries is always fun—except when it isn’t. If you’re a MySQL veteran and have read the title, you already know where this is heading 😉. In that case, allow me to regale the uninitiated reader. This is the story of an (apparently) smart optimization to a SQL query that backfired spectacularly—and how we finally fixed it. It started off with a customer noticing that a SQL query was running slowly in their environment.

Are you looking for a detailed Kronos vs Replicon vs Time Doctor comparison? Kronos, Replicon, and Time Doctor are three popular time and attendance software available today. But which tool fits your needs best? To help you out, we’ll compare Kronos vs Replicon vs Time Doctor in this article. We’ll highlight their key features and pricing details so you can make an informed decision when choosing your time and attendance software.

Google Sheets has a built-in function called ImportXML which can be used to scrape publicly available structured data from webpages. ImportXML imports data from any of various structured data types including XML, HTML, CSV, TSV, and RSS and ATOM XML feeds. In this post we’ll show you how to use the ImportXML function to aggregate Pinterest followers from different Pinterest accounts into a Google Sheet, and then visualize that information using Geckoboard’s Spreadsheets data source.

The novel coronavirus has hastened a trend toward remote work that was already years in the making. Before the pandemic, many employees worked off-site at least once a week. Now that number is soaring, and PwC estimates that 72% of workers would like to continue working remotely even after the pandemic subsides. In many ways, this is excellent news.

It is a common saying that time is precious, and it is just like an opportunity. Once it is gone, it can never be regained. Therefore, it is important that whatever task anybody finds themselves doing at the moment, you had better put in much so as to yield high productivity, because once that time is gone and nothing positive comes out of it, such person is no different from Time Wasters.

With regards to technology, one of the major mistakes that far too many business leaders make involves clinging to legacy applications purely out of a sense of familiarity. They think to themselves, “Why do I need to invest in something new?