Teams | Collaboration | Customer Service | Project Management

Latest Blogs

Timeboxing: The Ultimate Strategy to Skyrocket Productivity

Want to learn the art of effective timeboxing? We’d all love to master time management and improve our productivity. And there are many techniques out there to help us do this. One popular method is timeboxing. Timeboxing helps you accomplish your productivity goals by adding time limits to your tasks. In this article, we’ll explain what timeboxing is and its key benefits.

3 Different Work Models To Consider In 2021

Looking for the right work models to maximize employee efficiency? The COVID 19 pandemic caused a strategic shift in business operations across the globe. And from bidding goodbye to office cubicles to creating a personalized home office, employees and organizations are now adapting to new work models. In this article, we’ll explore the various work models. We’ll then help you determine which work model aligns perfectly with your business goals and objectives.

8 Types Of Flexible Work Schedules For The Modern Workforce

Curious about the different types of flexible work schedules? Following a global pandemic, businesses are looking to enhance employee productivity despite limited physical interaction. They have adopted strategies to ensure unobstructed workflow, flexible work schedules being the most popular ones. So how do you incorporate this evolving schedule system into your company?

How we do product management at Miro

When I first joined Miro, less than a year ago, we had 3 million users and around 300 employees. A lot has changed since then. We have since grown to approximately 15 million users and 700 employees, making Miro one of the fastest-growing B2B startups in history. With such hyper-growth, there’s an ever-growing need to scale the way we do product. In this article, I’ll walk through the approach that I introduced at Miro a while ago and is currently at the heart of our product strategy.

Overcoming burnout in a distributed world

Dr. Sahar Yousef is a cognitive neuroscientist and leading expert on productivity, as well as a faculty member at UC Berkeley’s Haas School of Business. She teaches a popular MBA class, “The Science of Productivity and Performance,” and has been featured in Forbes, The Wall Street Journal, Wired, and Business Insider.

A complete guide to personalization in 2021

After a year of uncertainty caused by a global pandemic, people are craving the comforting embrace of familiarity—and they’re looking for it in all sorts of places. A 2020 study showed that customers only wanted to buy from the companies that knew them best. Seventy percent said they would do their holiday shopping exclusively with brands that personally understand them. Clearly, there’s a big reward to be had in personalizing customer experiences.

The Freshworks way of making apps highly available

Your application should always be ready to serve the requests received. The measure of the degree to which your application is available to serve all incoming requests within an acceptable amount of time is the topic we are going to focus on: availability. Obviously, achieving a 100% availability sounds too good to be true. There are various problems that may occur. This is why your application should define a Service Level Agreement (SLA) for availability and work to meet the SLA.

Why a Customer Service Policy is Important & How To Create One

You want to provide customers with a great customer service experience. But what does that mean exactly? Let’s say a customer has a complaint about a recent purchase. Will all of your support agents handle it the same way? Maybe one agent feels that the situation warrants a refund while another doesn’t believe it requires follow-up at all. It’s important not to leave “good customer service” open to the interpretation of individual employees.

4 Project Portfolio Templates for Portfolio Management

There’s a wide variety of ways to view all of the endeavors your organization is working on, but viewing all of the work within your company’s wingspan can be quite daunting, and perhaps even meaningless, as it lacks the context and actionability of how your initiatives unfold on a day-to-day basis. Clustering your projects into Portfolios will help your company’s leadership contextualize your efforts, as well as sharpen the focus of those tasks with carrying out the daily driving.