We recently underwent a System and Organization Controls SOC 2 Type 1 examination resulting in a CPA’s report stating that Mattermost has developed effective controls over the security, availability, and confidentiality of the Mattermost Cloud platform.

Looking for a Time Doctor vs Replicon comparison? One of the biggest challenges many businesses face today is keeping their employees engaged and motivated. Fortunately, having employee monitoring and time tracking tools in place can help your team perform at peak levels. However, there are so many of them to choose from. Some of these software may have similar features, while others might have unique features to accomplish the same task.

Clubhouse have just released a new Google Sheets integration. If you’re not familiar with Clubhouse it’s a project management tool designed for software teams. We’ve been using it at Geckoboard since 2016 and have never looked back - you can read more about why we switched to Clubhouse from Trello here. The new integration automatically exports all your Clubhouse tickets and accompanying metadata to a spreadsheet.

It’s been a busy year for Element. At a glance, so far this year we’ve: As an open source project, we’ve always strived to default to transparency, working on features in the open with our vibrant open source community. Historically, most of this discussion has happened in our public repositories, like Element Web, or in rooms on Matrix. However, most of this discussion is quite granular.

There’s a difference between a digital project and a traditional one. When we say digital, we’re talking about projects like designing a website, building an app, or planning and executing an entire marketing campaign. These kinds of projects are by no means easier than traditional projects - in fact, the constant moving parts and fluidity of them can actually make them much harder to plan and manage. This is why traditional project management tactics aren’t always effective.

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

Gone are the days when customer support was just about resolving your customer’s issue. It has now become a key component of a brand’s overall customer experience and plays a vital role in differentiating it from the competition. 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps, says a report by RightNow.

We’ve heard your feedback and are happy to announce that Mattermost will be introducing Collapsed Reply Threads in beta early next year! This feature is a top priority for our team and is the most voted feature request on our idea forum. Threads are core to the messaging experience in Mattermost. They allow users to organize conversations about various topics within a channel.

Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.

This is a guest post written by Stuart Cooke, Marketing Manager at Irish Parcels a courier comparison service that helps retailers and ecommerce providers find the best shipping solutions for their products. -- The Covid-19 pandemic has meant businesses around the world have had to close their doors for months, with many left with no choice but to adapt quickly and take their goods or services online.