Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders have found that the right set of tools with a focus on customer experience can be a powerful competitive advantage. But because of the pandemic, offices globally are working at limited capacity, and communication and collaboration with employees, customers and partners has become more difficult.

Every product leader’s dream is to build a hypergrowth product. But how do you get from a great idea to something your customers can’t get enough of? Recently, Asana Head of Product, Alex Hood joined Traction Conference to break down his playbook for hypergrowth, including how to design your product for delight and build a legendary product team. Here are seven insights from that conversation, plus a peek into how we go about solving our own product challenges here at Asana.

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the importance of delivering a thoughtful and modern customer experience. Today's challenges bring into focus those attributes and hurdles that most directly tie to customer experience. In a nutshell, positive customer experience ties directly to revenue.

As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. This year’s theme is particularly significant, Ignite a CX Celebration!

In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form.

A lot of companies react to growth pressures by trimming their customer support budget. That may provide some quick breathing room, but it’s not a prudent long-term solution. After all, it’s cheaper to retain a customer than to acquire a new one. And when we polled consumers on what factors inspire the most brand loyalty, 57% cited good customer service, making it second only to price. Luckily, there are ways to invest in better customer service without ballooning the budget.

In this article, we’ll compare Zendesk vs Intercom to find out which is the right customer support tool for you. By the end of the article, you’ll not only know all of the main differences between Zendesk and Intercom, but you’ll know which is the right tool for you. Let’s get started.

At first, this may seem like an esoteric article aimed only at a financial services audience that deals in arcane concepts like shifting bank rates, currency exchange markets, and the LIBOR transition. But bear with me, here. What you’ll find is that the way financial sector companies can manage a voluminous and complex body of contracts and documents is applicable across the board for other document-related compliance triage.

At Zendesk, my team and I are going beyond adjusting for the new normal. We are taking this difficult time as an opportunity to completely reimagine how we work. Covid-19 forced us on a journey to reenvision and realign our practices, tools, and services.

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Does your support software allow your team to easily add new channels? Or enable your agents to easily switch between channels keeping customer context? If not, it might be time to consider a switch. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).