Outsourcing customer support to top-notch call center outsourcing companies like Helpware, XACT, or WOW24-7 is a smart way to provide exceptional service in a cost-effective manner. These companies come at various price points and offer new, innovative solutions to customer queries. Naturally, with so many options, it can be challenging to find the right service partner for your needs. Don’t worry. In this article, we’ll highlight 15 top call center outsourcing companies across the globe.

The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability. As a result, companies often consider Accounts Payable a back-office cost center. Fortunately, using innovative outsourcing practices, accounts payable BPO service providers can help you cut costs while delivering fast and accurate invoice processing services.

Call avoidance in call centers involves not attending customers’ phone calls intentionally. This can increase the average waiting time or number of calls your support team doesn’t attend and decrease customer satisfaction. Typical examples of call avoidance by agents include logging into voicemail to avoid a call, intentionally taking too long to record post-interaction work, taking excessive breaks, etc.

We are familiar with technological evolution — the advancement in technology, the lightning-fast information exchange, and the subsequent changes in the way we live, and work today. It takes time to catch up with the changes, but eventually, it works well for most of us.

Providing an excellent customer experience (CX) is crucial for customer retention and gaining new business. Fortunately, you can use customer experience metrics to determine how effective your customer experience initiatives are and what needs improvement. You can gain insights into how satisfied customers are with your offerings, how likely they’re to recommend your company, and more. In this article, we’ll explore what customer experience metrics are and highlight 11 key CX metrics.

An essential part of the software development process, testing allows you to catch software bugs and other issues before the product is released. While this process can be time-consuming and expensive, software testing outsourcing can help you cut costs without compromising testing quality. In this article, we’ll explain what software testing outsourcing is and highlight 20 commonly outsourced testing services.

Nothing beats email marketing for growing your brand, selling your products, or connecting with prospects and customers equally. Email marketing is among the most popular and efficient marketing techniques. Email is also one of the most widely used ways of corporate communication. Every day, around 105 billion emails are sent worldwide.

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach. Instead, you need customer support software that helps you streamline communication, manage your knowledge base, and take the right steps to improve customer experience. But with various tools available today, which one is the best for your business?

The COVID-19 pandemic has greatly affected the lives of so many people around the world. Not only did it put a stop to leisurely travel, but it also caused the closure of so many establishments. And this also resulted in employers having no choice but to let go of their staff. Instead of choosing to hire locals, many employers turned to the trend of contract staffing. With this option, they can have a global reach in terms of talent and specializations.

While they were traditionally in-house functions, an increasing number of businesses today outsource their finance and accounting operations to third-party services providers. And for good reason. Accounting outsourcing offers multiple long-term benefits, such as cost-effectiveness and better flexibility. However, as a CEO or CFO, you have to consider several factors before deciding on outsourcing your financial and accounting operations.