For any professional hailing from any industry, the number of hours they work on a given day is important. After all, it often forms the basis for the calculation of their salaries. However, while in most occupations this computation is simple — summing the total hours worked and multiplying it by the per hour wage — there are several industries where it is a tad more complicated. A career in law is a prime example of the same.
Regardless of the team size, an SOP (Standard Operating Procedure) is essential for all call centers. A call center SOP is a document that contains guidelines about business processes, administrative activities, and other information that help the agency run smoothly. In this article, we’ll explain what a call center SOP is and why you need one. We’ll also highlight the nine key points to include in your SOP, along with four actionable tips for drafting it.
Worried about whether your remote workforce is working or not? Don’t be! With the right employee monitoring software, you can easily keep track of your remote workforce. These software track and monitor how much time a remote worker spends on a specific task, site or app. This helps you get a better idea of what they’re up to during work hours. In this article, we’ll give you 10 tools to monitor your remote employees and ensure they’re always productive.
Call center services are one of the most widely outsourced business operations. But why? Outsourcing call center services has many benefits that can make managing your customer support cost-effective and convenient. Usually, businesses that opt for call center outsourcing services see an improvement in customer retention. They also observe a steady increase in brand loyalty. In this article, we’ll explore what call center outsourcing services are and the top three call center service providers.
We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. How are we supposed to meet all of these demands? All of these pressures can cause us to feel a lot of stress and anxiety. Our solution to optimize your productivity while decreasing levels of stress at work is…. drum roll, please…. CHANGE UP YOUR WORK ENVIRONMENT. Simple right?
Data entry involves high volumes of data conversion and management. As a result, it’s often a time-consuming task that requires dedicated staff. However, hiring a full-time data entry professional or a team of professionals can be expensive for most businesses. Fortunately, BPO data entry can help you out here. You can outsource your data entry requirements to specialized service providers in business process outsourcing (BPO) centers.
IT outsourcing provides SMBs and large businesses the necessary support to focus on their core business needs. It’s one of the reasons why most companies outsource their IT tasks to a dedicated service provider or freelancers. However, IT outsourcing comes with its own set of challenges — especially if you’re outsourcing to a foreign country. In this article, we’ll cover everything you need to know about IT outsourcing.
Today, businesses operate in globalized markets and have several ways to manage their business processes. Insourcing and outsourcing are two such sourcing practices, each with its own merits. But you may be wondering, which one’s the best fit for your business? Don’t worry. Our detailed insourcing vs outsourcing comparison will help you make that decision. In this article, we’ll give you a head-to-head insourcing vs outsourcing comparison and discuss their pros and cons.
Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a single platform. But with so many customer support tools out there, which one should you pick? Don’t worry. We’ve got you covered.
BPO or Business Process Outsourcing involves hiring a third party to perform a business function for you. Today, even small businesses and startups have realized the viability of BPO to save costs. But if you’re thinking of outsourcing, you first need to have a BPO agreement in place. Not sure how to draft one? Don’t worry. We’re here to help. In this article, we’ll take you through the important points to include in a BPO agreement.
