As a software provider, you know your IT ecosystem is the backbone of your business. Mastering its management isn’t just a necessity—it’s your competitive edge. By streamlining this system, you can unlock new levels of efficiency, productivity, and growth that help your software solutions stand out in the crowded marketplace. Think of your IT ecosystem as your most valuable resource, powering every aspect of your operations.

Client reporting is a critical aspect of running a successful business. Whether you're sharing progress with clients, measuring performance, or highlighting project wins, the right client reporting tools can save you time and strengthen your client relationships. In this post, we explore what client reporting is, what features you should look for in client reporting software and review the 10 best client reporting tools for agencies in 2025. Let’s get started!

‍ The average cost of a data breach for enterprises in 2024 was $4.88 million, marking a 10% increase from 2023. While various factors have caused the surge, one of the reasons is also vulnerable messaging apps. There's a common myth that using encrypted messaging apps is good enough to ensure secure communication that's immune to data breaches. However, that's not entirely true. In fact, even having a strong password is, at times, not sufficient for protection, as it cannot cover for human errors.

Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

We’re keeping the new year’s momentum going with a powerful new report! The team performance report brings all the time-related performance metrics into a single view, giving you a 360-degree view of each of your team member’s performance and utilization. Plus, we’re rolling out a range of usability improvements to streamline your workflows on multiple fronts.

With longer sales cycles, larger purchase decisions, and multiple stakeholders involved, B2B companies need smarter ways to manage marketing activities. That’s where marketing automation comes to save the day. Marketing automation is a powerful tool that has improved how businesses attract, engage, and convert leads. That’s why 98% of marketers agree that marketing automation is very important or extremely important to success, according to Adobe’s State of Marketing Automation report.

Companies know a lot about their employees – so handling employee data properly is crucial for any organization. And so, naturally, protecting this info should be at the top of every company’s priorities. So, let’s take a look at ways to protect employee information, explore real-world examples, and identify the most effective data security methods.

A disorganized call center leads to missed calls, overwhelmed agents, and frustrated customers. Workforce management tools can fix that. Learn how real-time analytics, smarter scheduling, and workload balancing can optimize performance and improve service quality.