Exciting times in CRM as we move closer to releasing what has been the number one customer request over the past number of months: yes, an email solution is coming! The answer to this is quite simple! The majority of sales interactions and conversations take place over email. Without a dedicated email solution, Teamwork CRM was potentially missing crucial elements of the sales conversation and information was then being split between Teamwork CRM and the sales rep’s email inbox.

One of our favorite things about Mattermost is that it makes it easy for teams to collaborate on projects and topics in specific channels. Today, we’re excited to announce that Mattermost users can now easily carry conversations over to a video conference and screen sharing with Jitsi, a leading open-source video conferencing solution.

Here's why connecting strategy & OKRs to your product roadmap will result in teams that collaborate, maintain focus & accelerate smarter product decisions.

Mission, company strategy, OKRs, product strategy. You know they're all important pieces in the puzzle that is product management, but how do they fit together and contribute to a solid product roadmap that drives true impact?

Looking for ways to track your employees’ productivity? Employee productivity tracking helps managers or business owners determine how they can improve their overall business productivity. Tracking employee productivity also helps them identify which employees are the most productive, and which employees need more support to increase their output. In this article, we’ll cover why you should consider tracking employee productivity and give you five handy tips to help you out.

The COVID-19 pandemic left conference organizers and event planners in a tough spot. Hosting a virtual conference seems to be the natural move for organizations that had to move away from face-to-face events in 2020. However, organizing online events might seem overwhelming for a few people.

Like the perfect storm, 2020 blew in and turned business on its head. And today, business operations, offices, and even customers look quite different. According to a recent McKinsey survey, over 75 percent of customers in the U.S. have tried something new when it comes to how they shop, the services they use, or how they communicate with companies. Many of these changes are likely to stick around long after the pandemic is over.

Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything else. Their emphasis on customer-centricity shows how customer service values can reap a wide-reaching impact on the growth of any company. If you get the culture right, customer service values will follow. In growing companies, support reps are riddled with steep targets to be on the right side of service metrics.

Are you planning to enhance the productivity of your business operations? Do you want to implement specific changes in your marketing activities? Well, if your answer is yes, don’t just introduce the changes straightaway. It will undoubtedly invite trouble, especially if it’s a significant change that could impact your way of doing business. Rather, you should try out Team Management Software. But, if you ask me why, here is the answer.

When lockdown hit, it immobilized the entire industry; staff had to transition to working from home, tenants and clients could only be supported online or over the phone and all repairs and maintenance work was brought to a sharp halt. Fast forward to now, after months of moving operations online and trying to digitize processes, several industry challenges have been put under the magnifying glass.