We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding. If you’re going to perform to the best of your ability and get as much from the experience as possible, you’ve got to understand the fundamental value of your work. In this post, we’re going to take a look at 150+ customer service quotes that you can call upon for inspiration and guidance during challenging times.

Every second your customer spends waiting on hold with support is a second they’re closer to switching to your competitor. According to the Zendesk Customer Experience Trends Report 2020, long wait times top the list of what makes for a bad customer service experience. However, there is a solution to those delays in service, one that customers increasingly expect: automated customer service.

It’s not at all uncommon in this day and age that a company hires employees who will work remotely – because of many technological benefits, geographical differences are not an issue here. Being that it’s an amazing way to boost different economies worldwide, remote outsourcing is widely supported and appreciated. However, considering the fact that it’s still a new way to do business, having a remote IT team still brings up several issues.

Our favorite apps for staying in touch with colleagues and collectively moving work forward

As the COVID-19 crisis continues, many businesses are working remotely, some for the first time. That doesn’t mean your recruitment efforts need to stop. In fact, it is now more important than ever to ensure your business continuity – and the contractor market is the perfect place to find temporary staff, including a Jira expert.

Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even if you have a better product, you can lose market share to your competitor, who provides a better experience to the customer at every touchpoint through the customer lifecycle. That includes during trial, purchase, support, renewals, or product usage. With digital transformation shaping businesses in the last decade, our reliance on IT is accelerating.

When most people think of live chat, they think of customer support. But it’s also a sales rep’s secret weapon. That’s because chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.

There are a lot of schools all over the world struggling to get by at the moment. Many of us at Teamwork have kids and we want to do our bit to help. That’s why we’re offering two of our most popular products completely free to schools for the rest of 2020.

Leaders at Automattic, Glitch and Zapier share the glue that binds their work-from-home culture

Remote working has been the solution of countless companies to the ever-present problem of burnout. Companies that don’t offer remote working options have had to deal with resignations en masse as a result of their unwillingness to evolve — but you don’t have to. If you want to adapt to remote working trends before you lose your skilled employees then you’ve come to the right place.