Teams | Collaboration | Customer Service | Project Management

Customer Satisfaction Score (CSAT) is one of the most widely used customer service metrics. Companies send short CSAT surveys after a support interaction—but these are tied to your customers’ most recent interaction with your company and can be skewed if they had an issue or poor experience. And because CSAT surveys are kept short to make it easy for customers to respond, they don’t tell you why customers feel the way they do.

We are proud to announce that Rocket.Chat has been named a Category Leader for Instant Messaging and Chat Software by GetApp, a Gartner company, the second consecutive year it has received this recognition. Rocket.Chat placed No. 10 in the category, out of hundreds of products reviewed.

As a customer service agent, being a great communicator means everything. But your ability to communicate well goes beyond listening to what your customers and team members say. You also have to recognize how they’re expressing themselves and adapt your responses accordingly. Understanding the various communication styles can help you improve your relationships with customers and colleagues alike.

With the changing times, workplace norms and employee demands have evolved as well. Employees now prefer a flexible work arrangement like the compressed workweek or remote work over the standard nine-to-fiver. And if you’re considering allowing flexible working hours or flextime for your employees, you should set guidelines that clarify how it works in your company. How do you do that? By creating a flex time policy.

Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core activities while still attending important business calls. It can be IVR (Interactive Voice Response) or real people taking calls on your company’s behalf so you can focus on critical activities.

We think docker and container technologies are great and are here to stay. However, there are concerns about Docker Hub (hub.docker.com) and we want to make sure that if anything happens we can continue to provide docker images seamlessly. Additionally Docker Hub provides us with very limited information on pulls and we would like to understand more about how images are consumed so we can provide a better service.

Is there anything worse than opening up your inbox and seeing a bunch of unread emails or messages you haven’t followed up with? Email management is overwhelming at best and demotivating at worst. In fact, people who deal with more email experience lower job satisfaction and report feeling emotionally drained, frustrated, and exhausted. A messy inbox is also a time suck.

We’ve had a great start to 2021 here at Teamwork. Our first quarter of the year has been busy and we’re delighted to showcase the countless new Teamwork features. We hope you enjoyed trying out the new Teamwork releases over the last few months. In case you missed any updates, check out all of the new Teamwork features released in the last three months to see how each could help your business.

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. One of the best ways to differentiate in the competitive ecommerce world is to offer a better digital customer experience.