Teams | Collaboration | Customer Service | Project Management

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Personalized Customer Service: Enhancing CX

Numerous studies and market analyses highlight the indispensable role of personalization in fostering enduring customer relationships. Research from authoritative sources such as SmallBizGenius and Renderforest reveals a compelling statistic: 89% of customers remain faithful to brands that offer personalized service. In today’s competitive marketplace, delivering personalized customer service is not just an option—it’s a necessity.

14 Best AI Tools for Students in 2024

If you are a student or an educational institution searching for the best AI tools for students, you have come to the right place. With the introduction of AI tools for students, the vision of having your personal mentor who can help you with all your study-related work has come to reality. In fact, top AI tools for students offer much more than being a study buddy. They can review your homework, explain concepts, engage students, summarize notes, and more.

Breaking barriers: The continuous expansion of remote work across sectors

According to a startling new report from FlexJobs, a trailblazing job search engine for flexible and remote work opportunities, 95% of employees now say they prefer to work from home, either completely remotely or in a hybrid environment.

How To Monitor These 11 Essential Employee KPIs in 2024?

So, you have set a strategic objective. However, how will you measure that you are progressing positively towards it? Evaluating Employee KPIs is your short answer. In this blog, we will cover everything you need to know about this key element for a successful business venture.

The transformative power of AI in business processes

Artificial Intelligence (AI) is transforming corporate operations, innovation, and customer service in the modern era of rapid technological growth. The powerful potential of AI to improve corporate processes was covered in a recent webinar that was hosted by Jim Iyoob, Chief Customer Officer at Etech Global Services, and Liam Martin, Co-Founder and Chief Innovation Officer of Time Doctor.

Miro is Google Cloud's 2024 Technology Partner of the Year in Productivity and Collaboration: Innovation

We’re thrilled to announce that Miro has won the Google Cloud 2024 Technology Partner of the Year Award in Productivity and Collaboration: Innovation, in recognition of our commitment to an excellent customer experience. Today, Google announced all 2024 Google Cloud Partner Award winners, celebrating companies around the globe that play a key role in helping customers drive innovation with visionary technology. Miro included!

Ensuring Compliance with Employee Monitoring Laws

Employee Monitoring Laws: There is no doubt that modern workplaces thrive on technology. It has transformed our work from company laptops to cloud storage. However, the question remains: how much can employers monitor their employees’ activities, and to what extent? Employee monitoring can be a valuable tool for boosting productivity and safeguarding company data. However, it is crucial to navigate the legal areas to avoid infringing on employee privacy rights.

What Is Insurance Business Process Outsourcing? Role, Pros, Cons And More

The insurance BPO market is one of the more established offerings in the BPO market. Insurance businesses are progressively adopting Insurance BPO. This is because it increases their value proposition and growth, reduces cost pressure, responds to changing consumer behavior needs, and efficiently handles operational problems. According to reports, the Insurance Business Process Outsourcing (BPO) Market is projected to reach USD 10.2 Billion by 2028, growing at a CAGR of 4.20% between 2021 and 2028.

16 Best To-Do List Apps to Stay on Track in 2024

To-do list apps can help you create personal to-do lists or manage tasks for your team. Creating manual, paper task lists is no longer sufficient. Numerous free digital to-do list apps are available online, so you don’t need to continue with outdated lists. But how can you find the best to-do list app that meets your requirements? We have curated a list of 16 free and paid to-do list apps to get you started.