When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.

Effective project status reports are the best way to keep your stakeholders aligned and in the loop during your project progress. These high-level updates proactively let your team know if a project is on track, at risk, or off track—so you can course correct if necessary to hit your deadlines every time. Learn how to create project status reports in a few easy steps, plus check out a template you can use right away.

It brings us great joy to announce that InvGate Service Desk has obtained PeopleCert’s ITIL 4 Certification, showcasing our ongoing dedication to upholding the highest industry standards and delivering a reliable solution for our users across the globe. Following rigorous assessments, an accredited consultant from PeopleCert conferred the ITIL 4 certification upon InvGate Service Desk 7 (the latest version of the Service Management tool), acknowledging its alignment with the following practices.

In the ever-changing world of contemporary company, attaining competitive advantage and long-term success is contingent upon operational improvement. It includes a methodical optimisation of procedures, techniques, and technologies with the goal of increasing production, cutting expenses, and strengthening efficiency. Technology is at the center of this revolutionary journey, acting as an accelerator and facilitator of operational excellence.

Employees enjoy a flexible lifestyle in this new era where hybrid is the new normal. Employers have no issues even if they work while traveling, provided it is delivered on time. However, not all instances can be this easy to flow, so employee performance management is a must to maintain the desired equilibrium between discipline and freedom. It helps an organization organize employees and resources and checks their activity/productivity ratio. Using an employee monitoring tool is helpful here.

In the current economy, every business is trying to reduce liability and operational costs. CEOs, CFOs, and CIOs’ top choice is to outsource as much as possible. However, outsourcing itself is not always successful due to many reasons. Today we are only focusing on how we make outsourcing successful and what process we can outsource. What are the tools to be used to make it successful? Get Free Demo.

Operational efficiency is more than just a goal in today’s fast-paced business world; it’s essential for success. Optimizing every part of a business’s processes to boost output, cut down on waste, and provide better value is what operational efficiency means. To get a company to this level of success, leadership is essential. Leaders’ job is to ensure that their companies are operationally efficient and stand out in a crowded market. This blog post talks about that job.

Project budgeting software is necessary for managing costs and ensuring a project is profitable. In this guide, we’ll compare the best project budgeting software for project managers. These platforms offer expense and time tracking tools, revenue forecasting, and more.

Your role changes throughout the week and even throughout the day. This is comms, after all. We wear many hats. Sometimes you are the creator. Sometimes you’re the strategist. Sometimes you’re the boss. Sometimes you’re bossed.