Tightening budgets mean it’s more important than ever for internal comms, IT and other intranet stakeholders to measure intranet ROI. Proving a strong return on investment will help convince budget-holders to devote the resources needed to keep your intranet in tip-top shape — or replace it with a stronger solution.

As a Customer Support leader you know that reporting on your team's KPIs is a crucial part of maintaining excellent standards in customer service. For many Support teams, reporting usually takes the form of a weekly or monthly update, which helps you reflect on what is and isn't working, so you can focus your efforts in the future. But should your reporting go one step further? Should you also be utilizing the power of real-time data?

Discover the transformative power of Workstyle Analytics. Dive deep into its significance, applications, and how it's reshaping the modern workplace.

The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when an end-user calls up complaining of poor Azure Virtual Desktop performance. The following information should help improve the collection of network traces and trace data, which will aid in diagnosing Virtual Desktop Infrastructure connectivity.

Words of wisdom: focus on outcomes, not outputs.

Workplace inefficiencies and wasted time are the leading causes of numerous problems in organizations. You and your team need to identify the root causes of inefficiency and wasted work. There are different ways to identify and mitigate inefficiencies and causes leading to waste of time. In this blog, we will explore workplace inefficiencies and identify the prominent reasons why employees tend to waste time in offices. Once we find the causes, we will move forward to the solutions.

Are you thinking about intranet security? Ask anyone in IT, and they’ll probably share that their evolving security protocols are the top risk management issues keeping them up at night.

Is your customer churn rate stopping you from growing your agency? In an industry where most agencies have a relatively small number of customers, loyalty is incredibly important. Unfortunately, there are all sorts of ways that customer experience and satisfaction can suffer. Potential causes of customer churn include poor customer service, inattention to customer needs, and a weak onboarding process.

As the complexity of the help desk staffing model continues to grow, businesses grapple with essential questions – When is the right time to expand the team? How to identify and hire the best-fit candidates? And what's the ideal headcount for an efficient service desk?

Three years ago, the world was hit by a curveball called Covid-19. Companies had to scramble without a game plan, and leaders joined forces to protect their teams. Work From Home (WFH) became the knight in shining armor, even for tech giants who were WFH skeptics. Many shouted, “Farewell, traditional offices!” As the pandemic eased, remote work took over. Folks worked from different zip codes – cities, countries, even their hometowns.