Do you remember the days when the only way to receive customer support was to sit on hold for hours waiting to speak to an agent? How frustrating it was to explain your issue over and over? Thankfully, that is not the only option customers have today. The rise of service desk tools has revolutionized the way organizations provide customer support. This is only part of the reason why choosing the best service desk tool is key to delivering stellar support and boosting productivity company-wide.

Our director of product shares the priorities and values rooted in the making of our native AI tools.

You want the product development process to be full of opportunity and enthusiasm. You’re ideating, collaborating, and building something new together. But excitement doesn’t always correlate with efficiency. Innovation hinges on successful planning, communication, and teamwork. If you don’t get those right, you’re in for a lot of roadblocks. To make product development smoother, it’s helpful to understand where teams typically get stuck.

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. It’s certainly true for employee productivity. Now we have the tools and technology to solve just about any business problem. Not surprisingly, cost savings are a big focus for firms undergoing digital transformations in 2023.

According to Gallup, 51% of employees admit that they’re either actively or passively searching for a new job. That is not good news for organizations, which is why many have become increasingly focused on employee retention. Every expert has a different answer to employee retention, whether it’s a flexible schedule, work-life balance, career growth, or more empathetic management.

Workplace stress is common among most employees these days. If you are a manager, you have likely wondered if there is something you can do to reduce this type of stress. In this post, we will show you some of the ways how.

Better work life balance is an objective many employees strive for in their professional lives. A 9/80 work schedule is one method companies are using to help their employees achieve their goals. This unique, new schedule allows employees to work extra hours over a two week period, which can then be compensated with additional time off, enhancing employee productivity and satisfaction.

The traditional 9-to-5 is being reshaped; businesses are embracing new rhythms to resonate with their diverse workforce. Amidst this reshaping work dynamics, a pressing concern surfaces: How can organizations balance sustaining productivity and safeguarding their team’s well-being? Is it possible to provide flexibility without sacrificing operational efficiency? The 2-2-3 work schedule isn’t just another trend—it’s a testament to evolving workplace dynamics.

Do you want to know the differences between working from home and working at the office? Today's world is offering almost a parallel choice of work from home and office jobs. It is pretty sure that you to get confused between these two original career plans. These two fields are pretty opposite to each other. It always makes a dilemma to choose which one is the best for us. Especially, the current situation may push you intensely to think about your career choice.

With spooky season in full swing, we are beyond excited about all the Halloween-themed templates our community is making in Miroverse. From crazy costume parties to hair-raising retrospectives, these activities are sure to get you into the spirit. Check out and try these five spooktacular templates!