It’s important for your business to rely on efficient IT Service Management in order to stay competitive. So whether you’re an IT manager, a help desk supervisor, or an IT professional, you understand the importance of keeping your support operations streamlined. But here’s the catch: it’s not always easy, especially when you’re dealing with a barrage of support requests and the need to meet customer expectations.

What is the difference between a CEO and a managing director? These roles possess similarities, thus they are sometimes interchanged. But, they have crucial differences that should be understood. In large companies, managing directors are typically responsible for a single business unit, while CEOs oversee operations across multiple divisions. To ease confusion, this article breaks down the differences between a managing director and a CEO.

Retaining good employees should be a key effort for all organizations. Replacing employees is costly. Searching for new talent requires significant internal time, not to mention the cost of placing job ads, paying job board fees and engaging recruiters. Then there are the costs associated with onboarding and training. Organizations battling employee churn also suffer from a loss of institutional knowledge, lower team morale and reduced productivity.

Chatbots are used by 1.4 billion people today. The interest in ChatGPT is fueling the flames of chatbot adoption to become even more mainstream for personal use and business alike. Companies are now rushing to launch their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks.

Incorporating Service Level Agreements (SLAs) to your IT Service Management (ITSM) strategy sets common expectations for all the parties involved. They provide agents a clear framework to solve requests, helping businesses to meet customers’ needs and maintain high service standards. But how do you exactly create one? What do you need to have in mind? That’s what we’ll show you in this article!

The CEO and COO are top-level executives with distinct roles who commit themselves to leading companies toward operational excellence and governance. Forming a powerful duo, their symbiotic relationship is vital for companies to attain sustainable and profitable growth. Explore below the key differences between CEO and COO, their roles, responsibilities, and how their teamwork benefits the company.

One of my favorite words is dynamic and when I get to use it related to work, I always get pumped. Truth: it’s a dynamic time to be an internal communicator. The pandemic dramatically altered how and where we work — and employee expectations along with it. And artificial intelligence (AI) continues to disrupt as we grapple with the best ways to harness its potential and minimize its pitfalls. Many organizations have put off modernizing their employee experience.

People complain about not being able to do certain things because they do not have time. For such people, it is a reminder that everyone in this world has the same 24 hours a day. It depends on your interests and what you do with your 24 hours. What makes you different from other people is how you manage your day. Effective time management and time saving tips allow you to complete more tasks without hustling.

Insightful proudly secures 31 distinctions in G2’s esteemed Fall 2023 report. Dive into our accolades that underscore leadership, implementation ease, tangible outcomes, and deep-rooted user relationships. See why 3,100+ global brands trust Insightful for workforce analytics and employee wellbeing.

Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between $1,850 and $12,750. Increase these estimates if you’re purchasing hardware for more than one agent. Ongoing costs run between $1,200 and $7,600 per month. Increase these estimates for larger teams since the price of many of these software fees is per user.