Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. When designing a SOP, the key lies in keeping it simple, clear, and making sure it incorporates everything the user needs to follow it accordingly.

Creative work is often thought to be instinctive instead of planned—not true. Seasoned marketers love creative briefs! And there are plenty of good reasons why – You get a clear plan of how to go about things. You can chalk out trackable goals and requirements. You can define the scope, campaign goals, deliverables, and deadlines proactively. You can ensure everyone on the team is on the same page, working without confusion or misunderstandings.

Group chat apps are the cornerstone of every contemporary organization today. In most companies, team communication and collaboration are vital to everyday business. It’s no wonder that one of the first apps to get introduced in organizations undergoing digital transformation.

When it comes to managing your business needs, choosing the right software solution is crucial. ITSM and CRM are two important tools that can help streamline your day-to-day activities, but they have distinct differences. ITSM, or IT Service Management, focuses on managing and delivering IT services to meet the needs of an organization. On the other hand, CRM, or Customer Relationship Management, helps businesses manage interactions with their customers.

Discover the transformative impact of the Insightful and Height integration on project management. Learn how this synergy boosts efficiency, enhances time tracking, and refines task management in our detailed article.

The debate surrounding remote work versus in-office work is far from over. A recent study published by Fortune on October 23, 2023, adds an interesting dimension to this ongoing conversation. The report reveals that a majority of office workers are willing to forgo higher salaries to continue working remotely.

A tech stack full of redundant tools puts employee efficiency and financial health at significant risk. Take a proactive approach and discover the steps you can take to trim, consolidate, and optimize your organization's tech stack. Organizations are grappling with an overwhelming number of tools—323 SaaS applications on average—leading to fragmented workdays and diminished productivity.

Time theft can quietly drain a company’s resources without their immediate realization. This article will shed light on the hidden culprits of time theft, its impact on company resources, and how to identify and prevent it. Time theft refers to the unauthorized use or misuse of work hours by employees, leading to unproductive or non-work-related activities during paid hours.

Unlock the full potential of your projects with the Insightful & Jira integration. Dive into our article for key insights on streamlining workflows and boosting team productivity. Read now to elevate your project management strategy!

Do you feel like you could be doing more with your work time? Are you struggling to stay focused and productive during the day? If so, you’re not alone. Many people find it difficult to make the most of their work time. However, with some planning and organization, it is possible to be more productive in less time. This blog post will discuss 13 tips to help you make the most of your work hours!