Teams | Collaboration | Customer Service | Project Management

Latest Posts

Slack Integrations: Finding The Right Slack Apps

Are you leveraging Slack integrations to elevate team productivity? ‍ With a vast ecosystem of third-party integrations, Slack allows users to tailor their workspace to fit their specific needs. In this article, we'll delve into the world of Slack integrations and consider why you should start using some of the solutions available on the Slack App Directory. ‍ As of 2023, Slack boasts an impressive 20 million active users.

The Advantages and Disadvantages of Virtual Meetings

The emergence of virtual meetings as a prevailing business norm brings forth an indispensable value. In 2022, the value of the global video conferencing market reaches up to $7.02 billion, which serves as compelling evidence of their lasting impact. While they may not entirely resolve the challenges of meeting culture, they do offer numerous advantages surpassing traditional in-office gatherings.

How Basecamp Became a 100% Remote Company

It’s been more than three years since we closed our office in Chicago, and since many companies are still trying to figure out what to do about their office space, we thought we’d share our story. Moving is never fun. It’s bad enough when it’s your stuff, but ten years of stuff makes it even worse. As folks outside of Basecamp learned of our impending office closure, I began to get some questions. The most common being “what did you do with the stuff?

The Ultimate Guide to Choosing the Top PC Monitoring Software

PC monitoring software is a tool that enables you to track and monitor computer activity. The software is essential in safeguarding your data against employee theft or misuse. Before making a purchase decision, it’s important to understand the types of monitoring software available in the market, their key features, and factors to consider. It’s important to note that different software options have unique pros and cons.

58 Conversational AI Statistics You Can't Ignore

Artificial intelligence today is a transformative reality. As pioneers in this realm, Netomi presents a comprehensive list of 58 conversational AI statistics. These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction.

Top 5 project management trackers (with templates included)

The whirlwind of to-dos, deadlines, and don’t-forgets of project management can challenge even the most experienced project manager. That's why having the right project management tools in your arsenal is crucial for staying organized and on top of tasks. Project management trackers help you keep tabs on all the moving parts of a project, like assigning tasks, monitoring progress and deadlines, and tracking expenses.

Bridging the Productivity Paranoia Gap: Embrace Balance and Efficiency

In today's fast-paced and competitive world, the pursuit of productivity has reached new heights, leading to a phenomenon known as "Productivity Paranoia." This term refers to the relentless fear of not being productive enough, which can take a toll on mental well-being and overall happiness.

Understanding Split Shift Scheduling: A Comprehensive Guide

Split shifts can be a great way to improve efficiency and productivity in your business. This guide will explain what split shifts are, the benefits and challenges of using them, and how to manage them effectively. Discover how an employee attendance monitoring system can help.

7 best alternatives to Slack you can white label

The burning question is posed by many. Slack, a robust team chat platform, has established itself as a dominant force, facilitating seamless and imme­diate interactions among colleague­s, regardless of their ge­ographical location. However, like any tool, Slack has its limitations. One of the key limitations is the inability of white labeling. This becomes a significant concern for businesses that aim to maintain a consistent brand identity throughout their operations.

Canned Responses for Help Desk

Canned responses are a must-have tool for any help desk system. Canned responses are pre-written responses you can use to reply to questions and issues received from your customers. Canned responses can make your agent’s life easier and save your company time and money. When done effectively, canned responses can also boost your customer support. In today’s article we will go over canned responses, their benefits, as well as examples and best practices for using them.