Teams | Collaboration | Customer Service | Project Management

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5 fantastic tools for BitBucket time tracking

BitBucket is a popular tool that helps software development teams collaborate on projects. For teams working with Git, Jira, and Trello, BitBucket offers many valuable features to manage codes and communicate with each other. But can you track time on BitBucket? Currently, BitBucket doesn’t offer any native time tracking feature. This means you’ll need to use a dedicated time tracking tool to track time spent by your development team on any given project.

Your complete guide to process workflow and improving business efficiency in 2025

Have you ever wondered why some teams consistently meet deadlines while others struggle with even the simplest tasks? Think of a workflow as the recipe that turns raw ingredients into a perfectly baked cake—it provides step-by-step instructions for success. A process workflow is the foundation of modern business operations. It ensures tasks are completed in the right order, by the right people, and with the right tools or templates.

Computer telephony integration: What it is, benefits & tools

Even today, customers prefer speaking to a live agent over talking to chatbots. These calls can make or break brands because of how integral they’re to the overall customer experience. That’s why support agents must be equipped with the right tools, like computer telephony integration, to handle customer calls efficiently. Computer telephony integration is any technology that allows interaction between a computer and a telephone.

Chat Tools and Applications to Reduce Work Chaos

You know that feeling when you’re juggling a dozen things – prepping for a meeting, coordinating with your team, and trying to stay on top of your to-do list? Now, imagine doing all of that without a solid communication tool. Chaos, right? Today, getting work done isn’t just about how much you do, it’s about how well you do it together.

How Troop Messenger Became the Best Instant Messenger in 2025

An instant messaging tool that is robust, safe, and feature-rich is essential at a time when digital communication is the foundation of productivity. Troop Messenger is the top instant messaging app of 2025 out of a plethora of others. Let's examine the features and path that revolutionized the chat app market.

6 Best Employee Engagement Ideas

People are the backbone of any successful business. When employees feel motivated, empowered, and valued, they become more than just workers – they become champions of your company’s goals and values. Employee engagement thrives in workplaces where team members clearly understand the organization’s vision, have the freedom to voice their ideas, and are consistently receiving recognition for their deeds.

Choosing the Right Customer Support Solution for Your Business

Customer support software is a pillar of success for SaaS businesses across any industry. With an ever-increasing dependency on technology, choosing software that can be customized to your needs is necessary to the use of a digital platform. Choosing the right solution for your organization is vital to the success of your company and your customer satisfaction ratings.

7 Workplace Challenges for 2025 & How to Overcome Them

Overcoming these 7 workplace challenges for 2025 will be crucial for business success. The truth is there are more complex issues to face these days. However, businesses who neglect them due to the good old “who cares”, will soon be out of the market. The US economy alone faces low unemployment and declining quit rates. However, beyond that is where it gets more complex. Yes, we are talking about the psychological challenges faced by employees in the workplace.

The 6 phases of construction project management (CPM)

It’s hard to think of an industry with more moving pieces and active stakeholders than the construction industry. From materials to suppliers, keeping your construction project in order, on time, and on budget is a task unto itself. Luckily, that’s where construction project management (CPM) comes in. With effective CPM, you can track your work, your team members, and your deliverables in one easy place.

7 Best Resource Management Software For Professional Services

Resource management software helps agencies and consultancies organize team tasks, manage workloads, and keep projects on schedule. Without it, teams can miss deadlines, get overworked, or not use their skills fully. Check out our list of the best tools to find one that fits your team, based on ease of use, price, features, and reviews.