Teams | Collaboration | Customer Service | Project Management

A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help desk, deflecting an overwhelming amount of support tickets for your customer service team. By building a knowledge base, your users can solve their own customer support issues, sparing you time and resources to deal with more complex inquiries. A good knowledge base is thoughtfully curated and organized with the audience in mind, allowing easy access to the information stored.

Data and analytics have proven to be invaluable in today's business worlds, so let's check out our newest feature - Data Warehouse Integration to see how it can benefit your team on a higher level.

CLion is a cross-platform Integrated Development Environment (IDE). To put it more plainly, it’s a code editor for software developers that enables collaboration and works “cross-platform” on Linux, Mac, and Windows. For context, CLion IDE is a product of Jetbrains, a well-known producer of developer tools (such as IntelliJ IDEA and PyCharm IDE).

Project management is nothing new for your business: You already rely on project managers to keep the deliverables moving, break down information silos, and work toward project success. But as your business grows, you may reach a point where having a handful of project managers working as peers isn’t enough. There are a few telltale signs that you’ve reached this point: A project management office could be the solution to these and other issues.

Inflation is a scary word for many people. It can mean the difference between having a comfortable life and struggling to make ends meet. For people who are already struggling, inflation can be disastrous. Luckily, there are things you can do to protect yourself from inflation and boost your salary during these unstable times. In this blog post, we will discuss some of the best ways to survive inflation and keep your money safe!

Suppose you have an e-commerce website, online business, or traditional workplace for which you want to ensure that your workforce completes their daily tasks efficiently. In that case, keeping tabs on the activities in real-time is always a good idea to ensure your workforce is productive. But, How can you do that?

When it comes to customer service, it is no secret that sales chat software has changed the game. From increasing customer experience to driving conversions and improving retention, live chat is a fundamental way to interact and support customers. Customers and support agents have noticed, and there is no better time to implement an effective sales chat software.

The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater work opportunities. The consequence? Outsourcing companies started finding it difficult to control turnover and retain their top talent. According to the 2021ICMI report, the average employee turnover rate in a contact center was 58% year on year.

Thinking about steering your team in a new direction by adopting a sustainable productivity mindset? You’re in the right place. Coach your teams effectively with these counterintuitive habits and get tips on how tools to monitor team performance can help.

Discover traits you may not see in yourself by inviting your team to participate in this unique personality assessment.