Geographical boundaries no longer confine the world of commerce, industry, and service provision; instead, it thrives on understanding and leveraging location-based insights. In a rapidly evolving business landscape, the ability to harness the potential of geospatial data has become a defining factor in achieving success. This compelling growth underscores the transformative impact of geospatial data and location intelligence, reshaping how businesses operate and make decisions.

At Zendesk, we’re all about making your life simpler and better. It’s why our software is used the world-over. And why we’re dedicated to helping you get the best out of your Zendesk. One of the questions we’re asked most often is: “What are Zendesk tags?” So, as we’re here to help make your business tick, here’s our guide designed to demystify Zendesk tags.

Denver had to pull out of hosting the 1976 Olympic games when the city failed to work with stakeholders to confirm it actually had the right resources and space. NASA’s Mars Climate Orbiter missed its orbit and fell into the atmosphere, simply because scientists forgot to convert units to the metric standard.

For anyone new around here, we enable our customers to have true self-sovereignty over their communications through a combination of Element Server Suite (ESS) and our Element app. ESS allows our customers to own their communication platform and deploy powerful administrative tooling through our paid subscriptions. Customers host their own server(s) and customise it to suit their business needs.

In today’s interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the critical role of ICMP and why it should not be disabled despite legacy security concerns. By implementing proper security measures, businesses can leverage the benefits of ICMP while mitigating potential risks.

In our modern, rapidly digitising world, collaboration tools have catapulted from being a luxury to a necessity. Google Workspace—previously G Suite—has been a prevalent choice for businesses worldwide. However, in a digital age marked with intense competition and diverse needs, it's beneficial to survey alternatives that could better match your unique requirements.

In today's competitive business landscape, the demand for skilled talent often outweighs the supply — and companies are facing an unprecedented challenge to attract and retain top-notch talent. In this quest for the best, businesses are increasingly turning to employee recognition as a strategic tool to stand out from the competition and foster a motivated and engaged workforce.

Staying on top of customer service can be tricky—especially when customers are demanding more. For example, Zendesk’s CX Trends 2023 Report found that only 56 per cent of customers say their support interactions over the past year have been positive. Ouch. But fear not, Zendesk triggers can help by automatically sending notifications, prioritising tickets, and flagging important deals.

Among numerous communication tools, Discord has established itself as a go-to platform for many communities — especially for gamers and content creators. But as we step into an era where data security holds an insurmountable weightage, the 'one-size-fits-all' approach of Discord doesn’t work. In fact, it emerges as a pressing concern for senior leaders in IT Infrastructure, security, and enterprise governance spheres.

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.