Teams | Collaboration | Customer Service | Project Management

Latest News

Official launch: Miro Talktrack, transforming the way we collaborate async

Talktrack prioritizes collaboration, which is at the heart of Miro. Whether you’re working synchronously or asynchronously, it’s all about collaborating effectively. In fact, the better async collaboration experience that Talktrack offers also adds value to synchronous meetings because collaborators in come in more aligned and ready for well-informed discussions.

How to motivate employees: 5 strategies for a productive workforce

Every year, businesses lose millions of dollars due to disengaged employees. Unfortunately, it is not uncommon for an organization to have demotivated and disengaged employees. While there are methods you can take to prevent them from feeling that way, there are also techniques that you can utilize to help re-motivate and reengage those that are currently disengaged. This blog post will share approaches you can leverage to help motivate employees that are disengaged.

Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.

7 High-Income Skills to Learn

In today’s dynamic economy, individuals are seeking to acquire skills that not only provide job security but also lead to high earning potential. High-income skills are abilities that allow individuals to earn a substantial income while working for themselves or someone else. These skills are in high demand and can be learned through various channels such as online courses, mentorship, and practical experience.

Improve Net Promoter Score with customer service software

The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political change, consumers are making more contradictory choices as they juggle what they need with what they want, and with what’s available. This unpredictability is making life harder and harder for businesses to acquire and retain customers.

Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making the right choice is no mean feat. You might even be left scratching your head as terms like CRM and SaaS are thrown around without any explanation. But fear not. If you’re wondering whether you can use Zendesk as a CRM, then you’ve come to the right place.

Why is Collaboration Important in the Workplace

What do you think about film production? Is it a result of teamwork or collaboration? To get the answer, you have to go over the end. Well, you may think of why we're pulling film while talking about business. It's because you can perceive the significance of collaboration in a film production effectively. However, in business, collaboration greatly impacts achieving the desired success.

Guide to Employee Compensation and Benefit Strategies

As organizations strive to attract, motivate, and retain their workforce in an increasingly competitive labor market, the importance of developing effective compensation systems is paramount. To bring you up to speed, let’s go over everything you need to know about crafting a beneficial compensation strategy that aligns with your company's goals while promoting employee satisfaction.

9 best idle time tracking software for remote/hybrid teams

Are your remote or hybrid teams actually working during their shifts? Or are they clocking more idle time and less active time? You don’t know the answer unless you review their completed tasks or check in with them throughout the day. At Time Doctor, we understand how challenging it can be to get these answers without crossing the line into micromanagement. Over the past decade, we’ve successfully grown our own remote team to 100+ people in over 31 countries. Our solution?