Did you know that 57% of customer success organizations have taken the time to create a journey map? Process mapping is a critical business tool that helps organizations to visually depict their business processes, identify inefficiencies, and optimize their workflows. In this blog, we will learn what process mapping is, explore the different types of process mapping tools available, and discuss their features and benefits. Let’s dive in.

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like livestream commerce). What does this mean for retailers? It’s no longer enough to offer great products. Brands are now competing on the quality of customer experiences.

If long-term goals are the destination, short-term goals are the roadmap.

One could say that not much good comes out of a global pandemic, but one thing COVID-19 did for us, because there were absolutely no other options, was clearly show the way to a virtual workplace future. For many people, the home office was here to stay.

Understanding the problems, needs, and goals of our teammates is a critical job function for most knowledge workers.

PSA (Professional Services Automation) software can help streamline consulting services project management by providing integrated project management tools. Consulting services are complex operations that require efficient management to ensure success. Project management in consulting services involves planning, organizing, and coordinating resources to achieve specific objectives.

Digital communication today has evolved to connect people from across the globe with each other in an instant. One of the most popular ways to communicate digitally is via real-time chat. This efficient mode of communication is used for personal communication, but also for business one. Organizations use real-time chat solutions to connect their distributed teams and to assist their customers.

Learn from top flexible workplaces as we explore strategies for building a thriving company culture in a remote work environment, ultimately enhancing engagement, productivity, and employee satisfaction.

Delve into the impact of generational differences on workplace productivity and discover strategies for leveraging the strengths of each generation to foster a collaborative, efficient work environment.

A guide to the different outsourcing models and how to choose one.