Teams | Collaboration | Customer Service | Project Management

The authors of a Power and Prediction argue that to best utilize the predictive power of A.I., leaders should be able to answer three big questions about how the business will use it.

Imagine Jerry, an entrepreneur brimming with innovative ideas, eager to bring his latest brainchild to life. He knows he has something special, but how can he convince others of its potential and set the stage for a successful product launch? Proof of concept! The answer lies in crafting a solid proof of concept—a critical step often overlooked by aspiring innovators.

This blog post explores the role of Insightful'a remote worker tools in cultivating an immersive customer service experience. Learn how to effectively monitor employee activity and optimize your workforce to deliver a memorable customer experience.

Navigate the complex landscape of employee monitoring legality with our comprehensive guide. Understand privacy concerns, explore tools for managing remote employees, and discover responsible monitoring practices.

A guide on using employee monitoring software to develop a sustainable business.

When we talk about remote working, it is not a completely new concept that is being discussed now, but it was earlier limited to one or two people in the business at higher ranks of founder or CEO level who can do their work while traveling to different locations and working on their own schedule. Yes, the basic definition of remote working is working from home rather than in an office.

Employee advocacy happens when employees talk or post positively about their company or its products and services—and their praise is just naturally promotional. A purposeful employee advocacy strategy helps facilitate the creation and distribution of this praise, combining it with targeted, quality content that amplifies company awareness and market perception.

It’s clear that we’ve entered a new era in artificial intelligence and companies around the world are grappling with how to respond to this constantly evolving technology. Zendesk research indicates that AI will affect every customer touchpoint and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology.

If the last year taught us anything, it’s that we must stay flexible and agile in response to market conditions. From the ongoing effects of the pandemic to the war in Ukraine and cost of living crisis, 2022 saw customer service businesses rocked by new obstacles and challenges that forced them to evolve their customer experience (CX) approach to navigate the changing landscape.

TouchCare’s sales team recently expanded. It was at this point COO, Juliet Frerking knew it was time to bring in a system of KPIs to support the team’s growth and set them up for success. But how would she decide which KPIs to track, and which metrics to ignore?