We are living in an information age, with instant access to information and knowledge available at the click of a button. Yet, many spend a large majority of their time combing through a cluttered market of content, as there is just so much out there.

Customer service representatives rely on their listening skills to understand how a customer feels about a product or service, to resolve customer complaints and to ensure customer satisfaction. However, the first step to active listening is hearing what customers have to say. But what’s the difference between the two? Customer Service listening skills involve not only noting down the words spoken by the customer, but also the nuances of the issue raised.

Measure performance and manage worker mental health with employee monitoring tools.

Agile is the backbone for a majority of successful projects. 98% of companies that have adopted the flexible approach to

Regardless of what industry you’re a part of, you’d agree that staying on top of your client’s needs can be challenging for your team. A simple and efficient way to handle this challenge is practicing time tracking for clients! Time tracking for clients can help with task prioritization, business transparency, and simplifying billing. But manually time tracking for clients can negate most of these positives. The solution? A solid time tracking software for client management!

BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking offers several benefits for BPO including efficient workforce management and better employee performance. If you’re looking to boost your BPO company’s productivity using time tracking, this is the ultimate guide for you!

Halo is delighted to be named by the Financial Times as one of the fastest growing companies in Europe #FT1000 The FT1000 lists the European companies that achieved the highest compound annual growth rate in revenue between 2017 and 2020. Paul Hamilton, Managing Director at Halo Service Solutions, said “We are thrilled to be recognised by the Financial Times as one of the fastest growing organisations in Europe.

Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.

In this article, we’ll share a high-level overview of how Buddy Punch (our simple time clock software) works.