When it comes to product development, it is a stark reality that if you’re not moving forward, you’re falling back.

Using employee time tracking apps is a proven way to improve productivity and efficiency in the workplace. However, finding the right employee time tracking app for your needs can be challenging. An excellent employee time clock app typically offers features such as automatic trackers, real-time reports, employee scheduling, and more for accurate productivity and time tracking.

Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of AI has been an ongoing conversation in the CX world for years, but it’s a notoriously hard thing to get right. Customer-bot interactions can swing wildly from absolutely incredible to brand-damaging, depending on how AI was implemented and how successfully it learned from prior interactions.

The scale of the not-for-profit (NFP) sector in Australia continues to grow. With the global crisis, there is a great opportunity to innovate, rethink, and venture out for the future of the sector. Last December 9, 2021, Convene sponsored a panel discussion about the investment of NFPs in innovation during these times. The session is part of the Governance Institute of Australia‘s (GIA) Not-for-Profit Governance Forum 2021.

Customer-centered business practices have become a major focal point in IT innovation. The advent of massive communication has brought forth a big challenge, however: how does one provide a top-notch customer experience when there are so many factors to account for? The market’s answer to this conundrum is monitoring software.

As a project manager, you’re constantly juggling responsibilities like keeping team members focused, creating achievable schedules, task management, project deadlines, wayward stakeholders, and not to mention the overall project management communication plans. Take a breath because it's a challenging role in any organization. Have you ever wondered what sets successful project managers apart from the rest? Are the best just really good at convincing team members to meet project deadlines?

The future of building successful businesses is rooted in how deeply they understand their customers as well as how quickly they can keep up with and exceed their expectations. With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. The end result is Zendesk’s vision of the world: a global economy powered by lifelong customers.

An internal investigation recently uncovered a vulnerability (identified as CVE-2022-21706) in Zulip’s invitation links. Specifically, a reusable invitation link could be used to join a different organization than the one it was created for. As a result, there was a potential for users to join any organization without an invitation (and bypassing domain restrictions). This vulnerability was discovered by the Zulip security team, and has now been fixed for all Zulip Cloud organizations.

Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.

Over the past few years, the number of people embracing freelance work or opting to start a solopreneurship has skyrocketed. According to the most recent data, more than a third of the whole US workforce now freelances some or all of the time. And there’s no sign of the trend slowing down anytime soon. However, there’s a problem with the freelance revolution. Individual workers can’t always handle all of the work opportunities.