An organizational psychologist says to focus on the champions and not the skeptics.

Is working from home as effective as working from the office? Learn more about productivity at home and how you can improve your remote team’s focus with Workpuls.

Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best suits their needs.

Most senior managers are not project managers, which means there’s often a disconnect between how operations and projects are run. Despite this, the management style of your C-suite executives will still have a major impact on the performance of a project. Some senior executives want to know every detail of their projects – the dreaded and debilitating micromanagement that can be incredibly frustrating for project managers.

Fighting climate change has undoubtedly become, and rightly so, one of the major drivers of people's behavior in recent years. At the same time, the importance of sustainability to business has grown too. Whilst companies have to a large extent realized their responsibility on sustainability, the ability to find ways to become ever more environmentally healthy remains a challenge.

Customer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression “to be taken for granted”, an idiom within the English language, you will find that it means: OR Given those definitions, I think it is fair to say that many organizations and their employees take the work that customer service teams do for granted. This is not because they don’t care.

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to launch Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

Building customer relationships is a critical part of growing a business. It’s not enough to simply start a company and treat each customer as if they’re just another business transaction. You have to engage with your customers, get to know them, and understand their needs. Spending time connecting with your customers is an investment, but by doing so, your customers will be happier and feel more connected to your brand, and your business will reap the benefits.

Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.

Communication styles and the differences between them cause a lot of undue stress. Here’s how to navigate the 4 primary communication styles at work.