Since its release nearly two decades ago, Jira has always been a firm favourite among software companies. Developed by Atlassian, the agile project management tool is currently used by over 70,000 teams worldwide. It has definitely made its mark and helped shape the entire development sector over the years. However, in recent times Jira has become increasingly unpopular with the teams who were once all too happy to sing its praises from the rooftops.

Outsourcing customer support to top-notch call center outsourcing companies like Helpware, XACT, or WOW24-7 is a smart way to provide exceptional service in a cost-effective manner. These companies come at various price points and offer new, innovative solutions to customer queries. Naturally, with so many options, it can be challenging to find the right service partner for your needs. Don’t worry. In this article, we’ll highlight 15 top call center outsourcing companies across the globe.

The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability. As a result, companies often consider Accounts Payable a back-office cost center. Fortunately, using innovative outsourcing practices, accounts payable BPO service providers can help you cut costs while delivering fast and accurate invoice processing services.

An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consistent customer experience. Contact centers enable businesses to provide customer service across all possible service channels through a single customer interaction center. It acts as a central point — a hub of sorts that unifies all customer interactions and helps deliver consistent customer service.

Are you leveraging technical account management software to fast-track technical support requests and increase customer satisfaction? To retain customers, your team must focus on providing technical support and guidance to ensure customer success. Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

When you’re in an agency, you have limited resources to play with: limited time, limited money, and limited human power. No matter how great your best people are, they probably still have basic needs they need to take care of, like sleeping, eating, and watching Netflix. These types of limitations are a challenge for any business. But that challenge is amplified for agencies.

Every company has projects which are why there are so many project managers. However what do project managers do? And what exactly are the responsibilities of a project manager in a business? This is because the position of a creative project manager requires a person with all sorts of skills and traits. Another reason why these individuals are in demand is that there are project managers in every industry. Think about it. Let’s take IT as an example.

Call avoidance in call centers involves not attending customers’ phone calls intentionally. This can increase the average waiting time or number of calls your support team doesn’t attend and decrease customer satisfaction. Typical examples of call avoidance by agents include logging into voicemail to avoid a call, intentionally taking too long to record post-interaction work, taking excessive breaks, etc.

We don’t think it’s an overstatement to say that an effective dashboard can genuinely change how a business operates. We live in an age where even small companies can be sitting on millions of data points. Yet too often, valuable information goes unseen (or at least – unseen by the right people at the right time). Dashboards make sure your most important data – the data that can shape decisions and drive action – remain in sight and front of mind.