Teams | Collaboration | Customer Service | Project Management

What is Customer Lifecycle Management?

When you have access to customer data for every stage in the buyer journey, you are able to manage your customer lifecycle better. Therefore, it is important for you to understand the key difference between the buyer journey and the customer lifecycle, so that you can cater to your customer pain points and deliver a positive customer experience every single time.

Why Monitor Employees? (Reasons And Ethical Considerations)

Employee monitoring tools are popular among small businesses and major companies, especially with the growth of remote workspaces due to the pandemic. But why monitor employees? Employee monitoring tools help track time and productivity levels, among other features. The right monitoring tools are employee-friendly, helping teams track and improve their work efficiency. In this article, we’ll explore seven reasons why you should monitor employees.

Time Tracking Notebook: Benefits, Drawbacks, Alternatives

Businesses use a time tracking notebook for recording details on employee work time. This includes clock in and out times, total working hours, etc. These notebooks can also help gauge project progress using relevant attendance data. But a time tracking notebook may not suit all businesses as it requires employees to enter data manually. You’ll need to learn in detail about a time tracking notebook to ensure it’s best for your business.

6 Best Project Management Software For Nonprofits

Many nonprofits run campaigns or projects in more than one country. As a result, nonprofits project managers have to coordinate globally distributed teams, communicate with donors, and handle other essential project tasks. That can be overwhelming for most project leads and teams and cause a project to delay beyond set timelines. It’s why organizations should invest in good project management software for nonprofits.

Google Chat upgrade and FigJam: What's New in Asana, June 2022

At Asana, we’re all about helping teams maintain focus and alignment. That includes streamlining collaboration across applications. It’s no secret that juggling multiple tools slows down productivity. According to the 2022 Anatomy of Work Index, knowledge workers switch between 9 apps per day, leading to a heavy distraction tax. Luckily, there are ways to combat this digital overload.

What is Service Recovery? All Your Questions Answered.

Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made a reservation. The staff informs you that the restaurant is booked out and they are unable to find your reservation. This experience is likely to change your perception of this place and you might reconsider your next visit. But as you make your way out, the manager walks up to you and offers you their best table.

15 Excellent Resource Management Software: Features, Price

Resource management software is a virtual tool that aids managers in successfully delivering projects. These tools cover the entire scope of resource management, including resource planning, scheduling, utilization, forecasting, and capacity planning. In short, they reduce the effort required from a project manager and increase the efficiency of the project workflow. In this article, we’ll explore the 15 best resource management software – their key features, pricing, and customer ratings.

The Pros and Cons of Kanban, Scrum, and Agile: How to Choose the Right Methodology for Your Team

Project management has evolved significantly in recent years. No longer are traditional waterfall methods sufficient for managing today’s complex projects. Instead, agile project management methodology has become the norm. There are three main agile frameworks: Scrum, Kanban, and Agile. Each of these methodologies has its own unique set of benefits and drawbacks. In this blog post, we’ll weigh the pros and cons of each methodology and help you decide which is best for your team!