Busy seasons are important times for both you and your customers and we want to make sure you are prepared. This video provides some quick tips on self-service to help you best serve your customers during peak season.

Don't waste time manually following up with end-users.

It's no question that business rules are the heart and soul of an efficient Zendesk instance. However, managing your business rules can be extremely difficult, especially in a more complex use-case. Have no fear, for those on Support Enterprise, rule analysis can take the guesswork out of business rule management.

Learn more about the importance of data-driven decision making. Data is stored within your Zendesk instance daily. Start using it to your advantage to make important business decisions and pitch your needs to leadership.

In this video, we'll cover how to think about building your custom ticket forms and best practices when doing so. We've split it into three main parts: planning, building, and testing.

Discover what ticket backlog is and why you should be analyzing backlog data within Zendesk.

On Thursday, June 24th, the community hosted an event on the newer features in Zendesk Sell. We discussed new updates to roles and permissions that can help you manage users, the improvements between Sell and Support, and how to create a seamless experience for your customers.

On Thursday, June 17th, at 11:00 am CST, the self service team shared how Zendesk drives success with our internal Knowledge Management practices and how we use technology to help organize, capture and leverage institutional knowledge and information. Allowing us to structure our content and promote self service by making information easily accessible.

On Thursday, May 27th, at 11:00 am CST, our expert shared what's new and exciting updates are taking place within the Shopify Integration. We showcased the new phone number lookup, refunds for unfulfilled orders, and much more.