Whether it is the holiday rush or back to school time, many organizations have run into times of the year that your support team gets overloaded. This video provides some tips to leverage Answer Bot to deflect requests during your busy season.

Do you ever lay awake at night wondering what, exactly, a chatbot is? Or how chatbots work? Or even if bots will steal customer service representatives’ jobs? Well, you can rest easy because we’re going to answer all your questions. Watch our video to learn.

You've got backlog data, now it's time to analyze it! If you have not viewed our previous video, "What is backlog?," consider doing so before diving into this video: https://youtu.be/UzbnKB-gdKo

See more "Zendesk from home" tutorial videos like this one here: https://zdsk.co/ZFH

A Financial Times report highlights fintech trust gaps so significant that they may compromise the sector’s ability to ride the digital wave. Alarmingly, studies suggest that “fintechs are predicated on the notion that they are a force for good–but the tide of opinion is turning against technology companies.”

On Thursday, August 12th, at 11:00 am CST, the Developer Community team shared the basics of the Zendesk Apps Framework and the journey from start to finish on creating your first app! They also covered topics such as how to use the ZCLI to scaffold up your first app, use the Javascript framework Next in your Zendesk app, and how to submit your app for review!

Busy seasons are important times for both you and your customers and we want to make sure you are prepared. This video provides some quick tips on self-service to help you best serve your customers during peak season.

Don't waste time manually following up with end-users.

It's no question that business rules are the heart and soul of an efficient Zendesk instance. However, managing your business rules can be extremely difficult, especially in a more complex use-case. Have no fear, for those on Support Enterprise, rule analysis can take the guesswork out of business rule management.

Learn more about the importance of data-driven decision making. Data is stored within your Zendesk instance daily. Start using it to your advantage to make important business decisions and pitch your needs to leadership.

In this video, we'll cover how to think about building your custom ticket forms and best practices when doing so. We've split it into three main parts: planning, building, and testing.