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Latest Videos
Zendesk Tutorial: What is backlog?
Discover what ticket backlog is and why you should be analyzing backlog data within Zendesk.
What's New With Zendesk Sell
On Thursday, June 24th, the community hosted an event on the newer features in Zendesk Sell. We discussed new updates to roles and permissions that can help you manage users, the improvements between Sell and Support, and how to create a seamless experience for your customers.
How Zendesk Does Knowledge Management
On Thursday, June 17th, at 11:00 am CST, the self service team shared how Zendesk drives success with our internal Knowledge Management practices and how we use technology to help organize, capture and leverage institutional knowledge and information. Allowing us to structure our content and promote self service by making information easily accessible.
What's new in Shopify Integration
On Thursday, May 27th, at 11:00 am CST, our expert shared what's new and exciting updates are taking place within the Shopify Integration. We showcased the new phone number lookup, refunds for unfulfilled orders, and much more.
Zendesk Best Practices on Spam Prevention
The Zendesk Abuse Team shared their recommended best practices and answered questions from the community on spam preventions within the Zendesk instance.
Zendesk Messaging Q&A
On March 16th, the community held a Q&A on Zendesk Messaging. We addressed questions live submitted from our customers, explained future roadmap updates, and showed how messaging can drive a positive impact when interacting with your userbase.
Getting to know Zendesk Messaging
On February 25th, the community held an event on Getting to know Zendesk Messaging. They shared how Messaging can work for you and the benefits of implementing it within your Zendesk workspace.
Webinar - How to find, understand and measure your product-market fit webinar with Pendo and Zendesk
Achieving product-market fit is an important early milestone in a technology company’s long-term growth trajectory. In fact, many venture capitalists won’t invest in a company without evidence of product-market fit. And for good reason: How can you justify putting resources toward innovation or strategic initiatives if you can’t first prove that your product has enough of a potential market to sustain itself and, ideally, generate profit?
Zendesk Expert Advice on Explore Insights migration and set up
On February 11th, the community hosted a panel of Zendesk & Moderator experts on Explore. They shared their best recommendations and tips on Explore migration and set-up, with a small open session following their demos.