Teams | Collaboration | Customer Service | Project Management

Join us for episode two of our new podcast, “Tough Conversations with CxOs” featuring Wendy Zacchio, CIO at Zelis. Wendy has an incredible history as a C-level leader in the healthcare industry and has recently taken on the CIO role at the high-growth, disruptive health-tech company Zelis.

👉 On this episode of Conversations with Zendesk, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk.

Lunchbox, a smart restaurant solution provider, is on a mission to transform every restaurant's workflow to the likes of an international food chain, emulating its efficiency and capabilities. Watch Shaun Markus Lee, ambitious founder of LunchBox as he talks about how Zoho Projects, along with numerous other suites of Zoho, helped his company weather the challenges that it was presented with.

🚀 Our intelligent bots can automate answers, reducing ticket volume and allowing customer service agents to level up as experts by focusing on essential tasks at hand. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🔌 Zendesk's artificial intelligence is different than others: We use data gathered from billions of real customer service interactions, combined with our deep expertise in the industry. 🔋 This allows our #AI to be not only accessible, but come with pre-trained solutions and customizable solutions that customers can use and see the value from day one.

Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection! About.

Faster, sharper and much more elevated, Zoho Projects is here with its newest version. Quick navigation, intuitive list view, advanced customizations, pre-defined templates and robust automation features are some of the many enhancements that make successful project delivery a breeze. Revolutionize the way you work! Getting started with Zoho Projects? Watch this demo to know how.

The latest version of Zoho Projects brings you a completely reimagined UI that is built for powerful user experience. With effortless navigation, an intuitive screen, pre-built industry templates, and consistent user experience across multiple platforms, you can deliver winning projects every single day!

Increasing developer productivity is a worthy goal. Unfortunately, many teams focus on the wrong metrics, like story points or issues completed. In this session, we’ll discuss common anti-patterns and how to improve tools and practices to achieve the right goals.

Innovation is a team sport, and culture can make or break your success. Learn why developer experience matters, how to boost productivity with AI, and which metrics actually make a difference. You’ll also get a first look at new features in Jira Software, Compass, and Jira Align that help you build a world-class engineering organization.