Teams | Collaboration | Customer Service | Project Management

When the grim days of the COVID pandemic loomed upon us, several businesses experienced trying times, and GPBL Penser Projet was no stranger to this. But in the strong hands of Zoho Projects, the organization was able to tread the path of uncertainty, with much certainty. Watch Claude Palmarini, President of GPBL Penser Projet as she discusses the various ways that Zoho Projects has lead the company to newer avenues of opportunities.

Want to win more clients (& keep them longer) in 2024? Of course you do! Offering a free benchmark consultation as part of your sales process might just be the key to doing both this year. In this episode with Chris Nault, Founder & CEO of Growth, he breaks down the process and results from his agency's 5-week experiment of adding a benchmark consultation into their sales and renewal processes. In this episode, you’ll hear from Chris.

💡 On this episode, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk. 🔋 Joey shares valuable insights into the evolving landscape of customer experience (CX) in the age of artificial intelligence. We discuss how AI is reshaping customer service, the importance of data privacy, and the future of voice communication in the digital-first era. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

From grappling with self-doubt to embracing the unknown in hyper-growth stages, Bobbie shares her journey of transitioning from stable success to the exhilarating yet daunting 'big leagues' of business.. Watch as she opens up about the mental hurdles and the importance of team culture and continuous learning in this uncharted territory. It's a must-watch for any entrepreneur bracing for their next big leap.

The larger the organization, the more difficult it is to stay agile. Project deadlines and pressure to perform cause management to go back to "old" patterns of managing. This counteracts the agile transformation efforts. In this workshop, you will learn from one of Atlassian’s Advisory Services experts, Björn Wiehe, about the levers you have to steer a large organization while maintaining and supporting its agility.

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!

Elevating Q1 Performance: Discover winning strategies for HR in the insurance industry. Our talk show delves into navigating challenges and driving success during the high-pressure first quarter. Explore key takeaways shaping the game. Key takeaways reshaping Q1 performance approaches. Q1 Performance Focus: Explore these insights to not only overcome Q1 challenges but also redefine the insurance industry's image. Strategic HR partnerships, adaptive learning, and data-driven decisions are key to ensuring a future-ready workforce that excels in the fast-paced environment.

Are you ready to elevate your productivity tracking experience? In this video, we'll guide you through the seamless process of transitioning from Time Doctor to Flowace. Making the move has never been easier, thanks to our user-friendly import process that allows you to effortlessly export your data from Time Doctor and seamlessly import it into Flowace.

CurrentWare version 9.0.2 is here! This update introduces user activity monitoring upgrades to BrowseReporter such as live screen monitoring and on-demand screen captures, a variety of AccessPatrol DLP enhancements such as the ability to control HID devices, and much more! As a CurrentWare customer these quarterly product updates are included as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way.

Here are some 5 best practices on how to drive adoption of canvases in Slack across your organization. Canvases are a tool to help teams organize and share information — completely connected to your Slack workspace. Create or edit a canvas using the Slack features you already know: more tips on that in some of our previous Slack canvas videos. Canvases help you save time and boost productivity. But the real magic happens when your entire team and company embrace its potential. Here's how you can unlock the next level of effectiveness!