Teams | Collaboration | Customer Service | Project Management

Kanban in Jira Software (team-managed projects)

Kanban, along with its sister framework scrum, are the most popular agile methodologies today. By visualizing work, limiting work in progress, and managing flow, kanban allows teams to plan flexibly, while increasing focus, output, and transparency. In this quick video, we’ll show you the first steps to get started with kanban in Jira Software.

Live Chat Software Reports & Analytics - Vision Helpdesk

Performance is the key to success. However, measuring your performance in comparison to others as well as the required standards is a challenge faced by everyone. Reports and Analytics are the means through which you can measure performance. We have developed statistical and graphical reports which are not only simple to generate, but also easy to understand, thereby helping in quick and detailed analysis and performance review.

What are the 5 rights of notification sending within LinkedIn's Communications team(ATC)?

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.

Creating your first app with Zendesk App Framework (ZAF)

On Thursday, August 12th, at 11:00 am CST, the Developer Community team shared the basics of the Zendesk Apps Framework and the journey from start to finish on creating your first app! They also covered topics such as how to use the ZCLI to scaffold up your first app, use the Javascript framework Next in your Zendesk app, and how to submit your app for review!