How is the customer experience changing? | Ft. Puneet Mehta, Founder/CEO Netomi
The customer experience is changing - and AI is playing a big role. Hear from Puneet Mehta (CEO/Founder, Netomi) as he talks to Nick Mehta (CEO, Gainsight) about the changes he's seen in CX in this post-pandemic world. Puneet Mehta is the Founder & CEO of Netomi, the world’s leading customer experience AI platform that autonomously resolves customer service issues and enables self-driving customer care. He spent much of his career as a tech entrepreneur as well as on Wall Street building trading and capital markets AI.