Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence.

The OneDesk messaging centre is where you can go to view your automated messages and edit what they say, enable/disable messages, view attached automations, and more. Learn the various features of the messaging centre in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

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Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual IT Helpdesk chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.

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You can set up your company bot in OneDesk to have a different name, logo, and greeter display, as well as send out messaged automatically through workflow automations. Learn how to access and change these settings in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Workflow automations are a powerful tool inside OneDesk. Learn how to access automations for your tickets and tasks, as well as examples of what can be done with automations in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Bryan Lim, a product manager, gives an overview of how team-managed project admins can now use Jira Software Workflows to define, track, and visualize different processes for each of their issue types.

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