Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.

Helena shows us how to use Geckoboard to create a live KPI dashboard for Shopify stores and Facebook Ads campaigns.

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information. OneDesk combines Help Desk & Project Management software into a single application.

Make home feel welcoming by customizing the content for each user with help of the Slack Events API Follow along as Slack Developer Advocate Sandra Illi Villarreal shows you how we customize the App Home in Tasks App to give users their own place to view tasks.

Learn how Time Doctor's powerful reports can help you improve team performance.

Learn how Xero, a global accounting software platform with more than 3 million subscribers, uses Asana across their company to connect high-level company goals to individual work so their 4,000+ employees can stay in sync no matter which continent they're on.

Jira is meant to help your team reach new heights, but a poorly tuned Jira can create daily struggles for your team. Join this session to learn tips and tricks for fine-tuning the Jira experience to streamline workflows for teams of any size. We will show you how to turn all the knobs to "11" and create a state-of-the-art Jira experience.

Solving big problems in the enterprise requires the coordinated work of many teams. It also requires the discipline of many new behaviors and practices. But how can leaders put new systems in place without disrupting teams and their workflows? In short: Lean Portfolio Management. It's the way leadership can achieve a maximum flow of value through the enterprise while at the same time mitigating delays.

“Delighting customers should be easy.” says Girish Mathrubootham, the founder and CEO of Freshworks. In this video, we explain The Art of Easy and how Freshworks does it. To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly.